
IT Officer
1 week ago
Description of Responsibilities
· Installing and configuring computer hardware, software, networks, printers, telephone and security camera.
· Monitoring and maintaining computer systems and networks.
· Responding in a timely manner to service issues and requests.
· Providing technical support on the head office and project sites (this may be in person, over the phone or via remote desktop app).
· Handling server issues.
· Managing user email and other accounts.
· Repairing and replacing IT equipment as necessary.
· Responsible in requesting of computers, printers, components and accessories needed by the company.
· Communicate with the suppliers and service centers for service warranty and maintenance of IT assets.
· Training the end users on how to use the new software installed in their computer (if the user is unfamiliar).
· Responsible in physical troubleshooting like telephone lines, ceiling cabling, wall sockets, floor cabling, patch panels and handsets.
· Handles the IT inventory.
· Travelling to project sites for support as needed.
Qualifications
· Minimum 1 year of related experience is required
· Graduate of BS in Information Technology or related course
· Knowledgeable in computer hardware, software and basic network troubleshooting
· Basic knowledge in MS Office applications specially Word and Excel
· Has a thorough understanding of network administration and web hosting services
· Has strong problem-solving skills with a focus on attention to detail
· Excellent communication skills both written and verbal
· Able to work collaboratively with cross-functional teams
· With driver's license preferred but not required
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