Customer Support Agent

3 days ago

Manila, National Capital Region, Philippines Indie Campers Full time ₱300,000 - ₱600,000 per year

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. 

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE 
 
As a Customer Support Agent - APAC at Indie Campers, you'll be a key player in ensuring our travelers have a smooth and enjoyable journey. You will be the first point of contact for both external customers (travelers) and internal teams (local operations, and support teams), assisting with everything from pre-trip inquiries to on-trip issues and local operational resolutions. 
 
Operating in a contact center environment (calls, live chats & emails), you'll handle queries about existing bookings, support internal teams with customer interactions at pick-up and drop-off, local team change needs to better serve customers, and provide real-time assistance for any challenges that arise on-trip. Whether it's troubleshooting vehicle issues, coordinating emergency roadside services, or liaising with our local operations, insurance providers or external partners, you'll play a critical role in getting our travelers back on the road as quickly as possible, guaranteeing a successful resolution of their problems and maximizing their service satisfaction. 

WHAT WILL YOU WORK ON? 
 
Customer & Pre-trip Support
  • Assist customers with inquiries about upcoming bookings, ensuring a seamless start to their journey.
  • Support internal teams (local operations and other customer support teams) in delivering a smooth pick-up and drop-off experience.
  • Provide guidance to customers on Indie Campers' policies, vehicle functionalities, and trip expectations. 

On-Trip Support 
  • Handle urgent and non-urgent customer requests in real-time, through phone, live chat, and email.
  • Troubleshoot issues travelers may encounter during their trip, offering step-by-step solutions.
  • Coordinate roadside assistance (e.g., towing services, problem resolution, vehicle swaps, etc.) and track progress to ensure customers are back on the road.
  • Work closely with insurance companies, service providers, and partners to activate necessary support when needed. 

Operational Coordination & Continuous Improvement 
  • Maintain accurate records of all cases in internal tools (e.g., Zendesk, Talkdesk, CRM) to ensure proper follow-up.
  • Communicate with empathy, professionalism, and a problem-solving mindset to ensure customers feel supported.
  • Identify and report operational challenges that impact service quality, proposing solutions and ensuring follow-through.
  • Conduct Root Cause Analysis (RCA) for recurring issues and contribute to process improvements.
  • Develop and improve internal documentation and self-service materials to enhance team efficiency and customer autonomy. 

WHO ARE WE LOOKING FOR? 
  • Previous experience in emergency dispatching, roadside assistance, or high-level customer service, preferably in time-sensitive or urgent support roles.
  • A strong sense of urgency and adaptability, with the ability to stay calm and focused when assisting customers facing unexpected and stressful situations.
  • Excellent problem-solving skills, capable of navigating high-pressure scenarios with precision, speed, and empathy.
  • Ability to manage multiple cases simultaneously while maintaining high-quality service.
  • Availability to work five 8-hour shifts per week, scheduled between 07:00 and 24:00, Monday through Sunday (rotational shifts).
  • Fluency in English (mandatory); additional languages are highly valued.
  • Mechanical, fleet, or campervan knowledge is a strong plus. 

THE INDIE COMMITMENT
  • A dynamic position in a young, fast-growing and innovative company.
  • At Indie Campers, no two days are the same and your contribution makes a difference;
  • Continuous training and coaching by senior managers to develop your skills;
  • Competitive package , and free road trips anywhere in Europe, North America and Oceania (subject to campervan availability and internal policy).


Are you ready to Go Indie?

  • MANILA Offshore Non-voice Support Agent

    5 days ago

    Manila, National Capital Region, Philippines Support Services Group Full time

    Work arrangement: 100% Onsite roleType of employment: Full-timeAccount: Non-voice International AccountsKey Responsibilities:As a Non-voice Agent, you'll be at the forefront of customer interactions, proactively and reactively handling queries and escalations. Your role will include:Responding to customers concerns and inquiries.Engaging with customers...

  • Customer Support Agent

    3 days ago

    Manila, National Capital Region, Philippines TRAILD PTY LTD Full time ₱600,000 - ₱1,200,000 per year

    TRAILD: Who are we?TRAILD is a high-growth SaaS company that Streamlines, Automates and Protects businesses from fraud, errors and mistakes.Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and IFS to help clients make their AP process more efficient and secure.We have a rapidly growing...

  • Customer Support Agent

    7 days ago

    Manila, National Capital Region, Philippines Indie Campers Full time ₱300,000 - ₱600,000 per year

    ABOUT USIndie Campers is the leading campervan marketplace, on a mission to make road trips accessible and unforgettable for everyone. Through a digital-first approach and strong customer focus, we deliver high-quality road trips at affordable prices — from short-term RV rentals to long-term subscriptions and vehicle sales.With over one million nights...

  • MANILA Offshore Non-voice Support

    1 week ago

    Manila, National Capital Region, Philippines Support Services Group Full time ₱900,000 - ₱1,200,000 per year

    Work arrangement: 100% Onsite roleType of employment: Full-timeAccount: Non-voice International AccountsKey Responsibilities:As a Non-voice Agent, you'll be at the forefront of customer interactions, proactively and reactively handling queries and escalations. Your role will include:Responding to customers concerns and inquiries.Engaging with customers...

  • Support Agent

    2 weeks ago

    Manila, National Capital Region, Philippines ShiftCare Full time ₱300,000 - ₱600,000 per year

    About ShiftCareShiftCare is a leading SaaS provider helping disability, aged care, and allied health providers streamline rostering, scheduling, billing, and client management. Our platform enables care providers to deliver a higher standard of care while growing their businesses.We are seeking a proactive Support Agent (North American Hours) to join our...

  • Deskside Support Agent

    5 days ago

    Manila, National Capital Region, Philippines SoftNice UK Limited Full time ₱900,000 - ₱1,200,000 per year

    Roles:Deskside Support AgentLocation:This role requires the candidate to travel to individual client sites within Poland as needed. Otherwise, WFH. The work location will vary based on the scheduled visits agreed upon with Velocity.Is it Permanent/ Contract:open for bothIs it Onsite/Remote/Hybrid: Hybrid –travel to client sites as neededDESKSIDE SUPPORT...

  • Head of Customer Support

    5 days ago

    Manila, National Capital Region, Philippines Secret Food Tours Full time $60,000 - $80,000 per year

    About Secret Food ToursSecret Food Tours () is a global leader in culinary experiences, operating in over 90 cities worldwide. We connect travelers with local guides to discover authentic food, culture, and history. Our mission is to create unforgettable moments through food.Role OverviewWe are seeking an experienced and dynamicHead of Customer Supportto...

  • PHL - Customer Service Agent

    5 days ago

    Manila, National Capital Region, Philippines Tidal Full time ₱1,200,000 - ₱2,400,000 per year

    Job Title: Customer Service AgentContractor Fee: $1,600/month (USD)Work Arrangement: RemoteEngagement Type: Independent ContractorCommitment: Full-time (Approx. 40 hours/week)Company Overview:Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in remote...

  • Head of Customer Support

    5 days ago

    Manila, National Capital Region, Philippines Essor Ltd Full time ₱1,440,000 - ₱1,800,000 per year

    Secret Food Tours seeking an experienced and dynamic Head of Customer Support to lead and inspire our Manila-based support team of ~20 agents. This team plays a critical role in ensuring our guests have seamless experiences—from answering inquiries and assisting with bookings, to liaising with local guides and supporting our city managers worldwide.The...

  • Customer Support Agent

    2 weeks ago

    Manila, National Capital Region, Philippines BruntWork Full time ₱150,000 - ₱250,000 per year

    Job Highlights:Contract type: Independent ContractorSchedule: 4 hours per day; Wednesday to Sunday 12:00 PM - 4:00 PMClient Timezone: UK Time (GMT/BST)Client OverviewJoin a rapidly expanding youth sports education organization that's transforming how young athletes develop their skills across multiple UK locations. With over 11,000 active customers and...