Customer Support Agent

2 days ago

Manila, National Capital Region, Philippines Indie Campers Full time ₱300,000 - ₱600,000 per year

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. 

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE 
 
As a Customer Support Agent - APAC at Indie Campers, you'll be a key player in ensuring our travelers have a smooth and enjoyable journey. You will be the first point of contact for both external customers (travelers) and internal teams (local operations, and support teams), assisting with everything from pre-trip inquiries to on-trip issues and local operational resolutions. 
 
Operating in a contact center environment (calls, live chats & emails), you'll handle queries about existing bookings, support internal teams with customer interactions at pick-up and drop-off, local team change needs to better serve customers, and provide real-time assistance for any challenges that arise on-trip. Whether it's troubleshooting vehicle issues, coordinating emergency roadside services, or liaising with our local operations, insurance providers or external partners, you'll play a critical role in getting our travelers back on the road as quickly as possible, guaranteeing a successful resolution of their problems and maximizing their service satisfaction. 

WHAT WILL YOU WORK ON? 
 
Customer & Pre-trip Support
  • Assist customers with inquiries about upcoming bookings, ensuring a seamless start to their journey.
  • Support internal teams (local operations and other customer support teams) in delivering a smooth pick-up and drop-off experience.
  • Provide guidance to customers on Indie Campers' policies, vehicle functionalities, and trip expectations. 

On-Trip Support 
  • Handle urgent and non-urgent customer requests in real-time, through phone, live chat, and email.
  • Troubleshoot issues travelers may encounter during their trip, offering step-by-step solutions.
  • Coordinate roadside assistance (e.g., towing services, problem resolution, vehicle swaps, etc.) and track progress to ensure customers are back on the road.
  • Work closely with insurance companies, service providers, and partners to activate necessary support when needed. 

Operational Coordination & Continuous Improvement 
  • Maintain accurate records of all cases in internal tools (e.g., Zendesk, Talkdesk, CRM) to ensure proper follow-up.
  • Communicate with empathy, professionalism, and a problem-solving mindset to ensure customers feel supported.
  • Identify and report operational challenges that impact service quality, proposing solutions and ensuring follow-through.
  • Conduct Root Cause Analysis (RCA) for recurring issues and contribute to process improvements.
  • Develop and improve internal documentation and self-service materials to enhance team efficiency and customer autonomy. 

WHO ARE WE LOOKING FOR? 
  • Previous experience in emergency dispatching, roadside assistance, or high-level customer service, preferably in time-sensitive or urgent support roles.
  • A strong sense of urgency and adaptability, with the ability to stay calm and focused when assisting customers facing unexpected and stressful situations.
  • Excellent problem-solving skills, capable of navigating high-pressure scenarios with precision, speed, and empathy.
  • Ability to manage multiple cases simultaneously while maintaining high-quality service.
  • Availability to work five 8-hour shifts per week, scheduled between 07:00 and 24:00, Monday through Sunday (rotational shifts).
  • Fluency in English (mandatory); additional languages are highly valued.
  • Mechanical, fleet, or campervan knowledge is a strong plus. 

THE INDIE COMMITMENT
  • A dynamic position in a young, fast-growing and innovative company.
  • At Indie Campers, no two days are the same and your contribution makes a difference;
  • Continuous training and coaching by senior managers to develop your skills;
  • Competitive package , and free road trips anywhere in Europe, North America and Oceania (subject to campervan availability and internal policy).


Are you ready to Go Indie?

  • Customer Support Agent

    4 weeks ago

    Manila, National Capital Region, Philippines Patrianna Limited Full time

    Position SummaryPatrianna is a rapidly growing product development company headquartered in Gibraltar, working to revolutionize the social casino gaming industry. We prioritize innovation, quality, and customer satisfaction, driven by a team of talented professionals from around the globe. If you're eager to contribute to a dynamic team and grow your skills...

  • Customer Support Agent

    4 days ago

    Manila, National Capital Region, Philippines KickAss Products Pty Ltd Full time ₱30,000 per year

    Are you ready for a KickAss career change?We have an awesome opportunity to join the KickAss Customer Experience Team.Start Date: ImmediatePosition Type: ContractorWork from home requirements: Must supply own computer, multiple screens, and quality headset with sufficient internet accessHours: 40-hour standard week, additional hours available. Must be...

  • Customer Support Agent

    2 days ago

    Manila, National Capital Region, Philippines TRAILD PTY LTD Full time ₱600,000 - ₱1,200,000 per year

    TRAILD: Who are we?TRAILD is a high-growth SaaS company that Streamlines, Automates and Protects businesses from fraud, errors and mistakes.Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and IFS to help clients make their AP process more efficient and secure.We have a rapidly growing...

  • Customer Support Agent

    4 days ago

    Manila, National Capital Region, Philippines ShiftCare Full time $40,000 - $80,000 per year

    About ShiftCareShiftCare is a rapidly growing Saas company dedicated to providing world-class software solutions to healthcare providers. Our platform helps streamline operations, improve care delivery, and enhance overall efficiency. We're committed to customer success and providing exceptional support to our users.What's the opportunity?We are looking for...

  • Marketing Manager for Real Estate Agent

    4 days ago

    Manila, National Capital Region, Philippines Atlas Virtual Support Full time ₱900,000 - ₱1,200,000 per year

    Job Title: Marketing Manager for Real Estate AgentCompany: Atlas Virtual SupportLocation: RemoteEmployment Type: Flexible, 4, 6, or 8 hours per day (open to the right candidate).About the RoleAs a Marketing Manager at Atlas Virtual Support, you will be responsible for delivering high-quality marketing support across a variety of channels for our clients who...

  • Customer Support Agent with English

    4 weeks ago

    Manila, National Capital Region, Philippines amberstudio Full time

    At Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. We offer attractive compensation packages and plenty of chances to grow with us, and we're always on the lookout for ways to do...

  • Support Agent

    2 weeks ago

    Manila, National Capital Region, Philippines ShiftCare Full time ₱300,000 - ₱600,000 per year

    About ShiftCareShiftCare is a leading SaaS provider helping disability, aged care, and allied health providers streamline rostering, scheduling, billing, and client management. Our platform enables care providers to deliver a higher standard of care while growing their businesses.We are seeking a proactive Support Agent (North American Hours) to join our...

  • metro manila wfh insurance agent

    4 days ago

    Manila, National Capital Region, Philippines Norilyn B. Detecio - Insurance Agent Full time ₱150,000 - ₱250,000 per year

    As a Financial Advisor, you will act as an ambassador of Pru Life UK to the clients by helping them understand their financial needs.Qualifications:At least a Bachelor's Degree graduate. Fresh graduates are strongly encouraged to apply.Preferably residing in Metro Manila and nearby ProvincesHas strong analytical and problem-solving skills as well as internal...

  • Customer Support Agent with English

    4 weeks ago

    Manila, National Capital Region, Philippines Amber Full time

    About us:At Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. We offer attractive compensation packages and plenty of chances to grow with us, and we're always on the lookout for ways to...

  • Shopify/ Gorgias Customer Support Agent

    4 weeks ago

    Manila, National Capital Region, Philippines TalentPop App Full time

    OverviewWE'RE HIRING: SHOPIFY/GORGIAS CUSTOMER SUPPORT AGENT (REMOTE)About UsAt TalentPop, we believe customer support is more than just answering questions — it's about building real trust with every interaction. We're looking for thoughtful, friendly, and tech-savvy individuals who love helping others and want to grow their careers in a fully remote...