
Assistant Training Manager
3 days ago
Qualifications
· With at least 2 years' experience in managing a training team preferably in a BPO setup
· Completed at least 2nd year college
· Good oral and written communications skills
· Experience in both process training and foundation skills/communication skills training
· Must have experience either handling a Motor Insurance account or Customer Service/Sales account.
· Must be willing to work onsite in Quezon City
Job Description
· Facilitate new hire training for Communication Skills and Pre-process and/or Process Training batches
· Create, organize, plan, and deliver various forms of onboarding, orientation, and training for employees
· Create and/or acquire training procedure manuals, guides, and course materials.
· Conduct TNA for BAU Refreshers
· Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
· Evaluate program effectiveness through assessments, surveys, and feedback.
· Conduct coaching and feedback for teams assigned on the floor
· Conduct Train the Trainer Programs for new trainers/ capability upliftment trainings for existing trainers
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