Head,Trade Core, Product and Processing Operations

Job ID: 42298

Location: Makati City, PH

Area of interest: Technology

Job type: Regular Employee

Work style: Office Working

Opening date: 17 Oct 2025

RESPONSIBILITIES

Strategy

To manage Trade-PH activities accurately and efficiently in line with the group policies and procedures.

Business

Assist the Head/Manager Trade Operations in supervising overall operations of Trade Operations Department, ensuring that operations are well within established Group policies and abide by all regulations imposed by government regulatory bodies; and comply with international trade practices.

• Ensure that services provided meets or exceeds the pre-set service standards

• To provide back-up and assistance to Global Lending Services Operations on BAU activities.Processes

• Supervise, direct, motivate and support staff to increase productivity and ensure that the Department's annual objectives as well as their own individual job objectives are met.

• Ensure continuity of operations in the absence of any Trade Operations Officer/Team Manager
• Ensure that all Trade transactions are well within the limits as established by the Client Relationships and comply not only with the terms set therein but similarly with the UCP/URC, Group Operational Policies, GICs, MORFXT, and other International or Local Trade regulations
• Ensure adherence to pre-set service standards and the Departmental Operating Instructions
• Ensure that outstanding unreconciled items in the branch's nostro accounts (within the sphere of job holder's responsibility) are prompt investigated
• Ensure that all control accounts (i.e., Sundry accounts, Suspense, Charge Due, Commission receivables) are updated and all uncollected outstanding items are all accounted for and acted upon.

• Exercise effective control over all outstanding export bills to ensure that all maturing bills are collected and/or paid on due dates.

• Ensure that Trade transactions are processed and comply with the agreed SLA/ procedures and that all controls are implemented

• Ensure and check prompt processing of final tax payments and remittances to Bureau of Customs
• Ensure that Import Document checking/Acceptance under import L/C are processed promptly and checked carefully.
• Authorizes/Approves Trade transactions up to delegated authority.
• Ensure an organized and accurate record keeping and archival of transactions.
• To proactively monitor and manage operational risks, system risks and channel risk of the products and to highlight any potential and actual breakdown of controls to Group Service Delivery and Country Operational Risk Group (CORG) via Key Performance Indicators (KPIs) and Risk exception reporting.
• To ensure approved generic Product programmes and their corresponding Country Product Templates are in place before any product is accepted for implementation by Service Delivery. To refer any instances of non-compliance to Head CIC Operations, CIO and SCO for follow-up and also highlight such instances to CORG via KPIs and risk exception reporting.
• Carry out activities/functions which may be assigned from time to time by Head, Trade Operations and/or Senior Management
• Participate in cross-training between Global Lending and Trade Services activities.
• Perform back-up & provide adequate support across Trade Services and Global Lending Services to properly manage resource issues within the team.
• Performs other duties and responsibilities that may be assigned from time to time.

People & Talent

• To provide coaching and mentoring to Lending and Trade staff.
• To help in the succession planning for the team

Risk Management

Perform tasks in adherence to the Risk Management Framework of the Bank

Governance

Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal

• TB Trade Sales
• CCM
• CMS
• CRC
• FMO
• GLS
• RM
• UORM
• Finance
• LPU KL
• UK OBL
• SG OBL
• DIFC
• BAHRAIN OBL
• MAURITIUS OBL
• TAIWAN OBL
• LABUAN OBL
• GBS
• GRU
• CTMU
• Group Trade
• Other units in Banking Operations

External

• Bangko Sentral ng Pilipinas
• Bureau of Internal Revenue
• Bureau of Customs
• Bureau of Treasury

Other Responsibilities

Embed Here for good and Group's brand and values in PH Trade Services Operations. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats). Reconciliation, Regulatory Reporting responsibilities.

Our Ideal Candidate

• Have an understanding of banking operations and regulatory requirements governing banking
• Have an understanding of the technological infrastructure and system applications of the Bank
• Have strong interpersonal skills
• Be able to analyse complex situations and translate these into clear and concise reports to facilitate decisions by decision-makers/stakeholders
• Be able to work independently under tight deadlines and with a high degree of initiative
• Be computer literate
• Have knowledge in Trade Port System

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.