Current jobs related to Team Leader - Cebu City P - DATAMATICS

  • Team Leader

    2 weeks ago

    Cebu City P, Philippines JPMorganChase Full time

    JOB DESCRIPTIONAre you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?As a Team Leader within Receivables Operations, you will provide first level of supervisory support and help the Shift Manager in the day-to-day management of the business deliverables.Job Responsibilities:Manage a team with an...

  • Team Leader

    6 days ago

    Cebu City, Central Visayas, Philippines Xtendops Full time

    We're Hiring: Team Leader (BPO Setup) Are you a results-driven leader with a passion for coaching and developing high-performing teams? Join XtendOps as a Team Leader and take charge of driving operational excellence and client satisfaction from legal intake law firm account. Location: Onsite – Cebu Schedule: Night shift Experience: At least 2 years...

  • Team Leader

    6 days ago

    Cebu City, Central Visayas, Philippines Teleperformance Full time

    About the role Reporting to the Operations Manager, this full-time Team Leader role will be based at our modern office in Cebu City, Cebu. As a Team Leader for our Travel Account, you will be responsible for leading and developing a high-performing team that delivers exceptional customer service to our global clients. This is an excellent opportunity to...

  • Team Leader

    6 days ago

    Cebu City, Central Visayas, Philippines HGS Offshore Staffing Solutions Full time

    Role Overview:The Team Leader – Customer Service Operations is responsible for leading a team of customer service representatives in a fast-paced, 24x7x365 operational environment. The role focuses on driving team performance, ensuring service excellence, managing escalations, and maintaining operational stability. The Team Leader is accountable for...

  • Team Leader

    1 week ago

    Cebu City, Central Visayas, Philippines XtendOps Full time

    We are seeking a results-driven and people-focused Team Leader to manage a team supporting a Legal Intake / Law Firm account in a BPO environment. The Team Leader will oversee daily operations, ensure service quality, and coach the team to deliver accurate intakes and exceptional client support. A background in legal intake or law firm support is...

  • Team Leader

    2 weeks ago

    Cebu City, Central Visayas, Philippines RSD Human Resource Management Consultancy Full time

    Qualifications:Bachelor's Degree or 2nd year college undergraduate completed. Financial Experience as a Team Leader or as an Agent. People ManagementJob Type: Full-timePay: Up to Php53,000.00 per monthBenefits:Paid trainingWork Location: In person

  • Team Leader

    6 days ago

    Cebu City, Central Visayas, Philippines RSD Human Resource Management Consultancy Full time

    QualificationsAt least 1–2 years of experience as a Team Leader in a BPO/Contact Center environment.Strong understanding of Cebu site operations and local workforce culture (advantage).Excellent communication, leadership, and coaching skills.Proven track record of improving team performance using data-driven approaches.Job Type: Full-timePay: Up to...

  • Team Leader

    2 weeks ago

    Cebu City, Central Visayas, Philippines RSD Human Resource Management Consultancy Full time

    Non-negotiables:- At least 2 years college levelNon nego - 2 years experience as a Team Leader in BPOJob Type: Full-timePay: Up to Php45,000.00 per monthAbility to commute/relocate:Cebu: Reliably commute or planning to relocate before starting work (Required)Experience:Team Lead: 2 years (Required)Financial Account: 1 year (Required)Work Location: In person

  • Team Leader

    6 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    About the job: Assistant Manager/Team Leader (Cebu) | OnsiteWork Setup: 100% onsite (Cebu)Shift Schedule: 24/7; ShiftingRequirements:Minimum 1 year of leadership experienceInsurance-specific experience in handling side of the business requiredPreferably P&C claimsPreferably in Personal lines claims FNOL (First Notice of Loss) or similar experience.

  • Store Team Leader

    2 weeks ago

    Cebu City, Central Visayas, Philippines Bibo Family Entertainment Center Inc. Full time

    The Store Team Leader is responsible for supervising café and lounge staff, managing schedules, monitoring inventory, and ensuring consistent service quality. As a front-line leader, the Store Team Leader ensures that guests enjoy both the golfing and café experience through excellent service and well-managed operations.Key Responsibilities:Oversee daily...

Team Leader

3 weeks ago

Cebu City P, Philippines DATAMATICS Full time

Job Summary:

  • As a team lead, he/she would have experience in a supervisory/manager role in a call center. The incumbent would be the primary point of contact with the client and would be responsible for all day-to-day activities. Key responsibilities would include.

Key responsibilities

  • End-to-end service delivery as per direction from the client.
  • Provide insights to the leadership on the areas of improvement and manage change within the process.
  • Resource management — to assure delivery consistency and high-quality service.
  • Resource development to ensure that learning and capability enhancement are a focus area.
  • Continuous improvement to improve service delivery and ensure maximized efficiencies across all program processes
  • Propose corrective/improvement solutions based on facts and data, and implement and track improvement projects throughout the program.
  • Ensure consistency with the customer by calibrating quality ratings through successful interactions with the client quality team.
  • Leadership & Team Management – Ability to lead, motivate, and manage a team in a virtual setup.
  • Communication Skills – Strong written and verbal communication to interact with agents, stakeholders, and clients.
  • Critical Thinking & Decision-Making – Capable of resolving issues quickly and effectively during live sessions.
  • Tech-Savvy – Comfortable with remote tools, proctoring platforms, basic IT troubleshooting, and productivity software (e.g., Google Workspace, MS Office).
  • Time Management & Prioritization – Able to manage multiple responsibilities, prioritize tasks, and meet deadlines.
  • Analytical Thinking – Ability to interpret data, monitor trends, and use insights to improve team performance.
  • Customer-Centric Mindset – Focused on providing excellent service to examinees and maintaining a smooth testing experience.
  • Adaptability – Flexible in handling changing processes, schedules, and remote challenges.
  • Conflict Resolution – Skilled at de-escalating situations and managing team or examinee concerns professionally.
  • Attention to Detail – Diligent in reviewing incidents, compliance reports, and agent behavior.

Qualifications & Desired Skills

  • Good Communication Skills
  • Able to work onsite in Cebu
  • With 1-2 years of experience in BPO as Team Lead

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Benefits:

  • Paid training

Work Location: In person