Team Lead | Collections Dept | PHP60K + Up to 20K Incentives

4 days ago

Manila, National Capital Region, Philippines Emapta Full time ₱1,200,000 - ₱2,400,000 per year

Lead with Purpose, Inspire with Results

Shape the future of lending by leading teams that transform how customers experience financial solutions. This is your chance to expand your leadership in collections, gain global exposure, and thrive in the evolving fintech space-all while staying rooted in the Philippines. Build a career that balances innovation with impact.

Job Description

As a Team Lead in the Collections Department, you will guide and motivate a team to exceed performance targets, foster open communication, and deliver exceptional results. You will play a pivotal role in driving performance, ensuring compliance, and leading with integrity.

Job Overview

Employment type: Full-time

Shift: Night Shift (Training: 9 AM to 5 PM EST, Monday-Friday for 6 weeks)

Work setup: Permanent WFH

Salary: PHP 60,000 with up to 20K performance-based incentives

Exciting Perks Await

  • Competitive Salary Package
  • Night differential pay to maximize your earnings
  • HMO coverage with free dependent upon regularization
  • Permanent WFH arrangement
  • Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
  • Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
  • Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
  • Unlimited opportunities for employee referral incentives across the organization
  • Standard government and Emapta benefits
  • Total of 20 annual leaves to be used at your discretion
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Career growth opportunities
  • Diverse and supportive work environment

The Qualifications We Seek

  • At least 5 years of experience as a Collections Team Leader
  • Proven background in a BPO environment
  • Excellent communication, coaching, and interpersonal skills
  • Strong leadership that influences and inspires
  • Comfortable analyzing performance metrics and decision-making in fast-paced settings
  • Highly organized, accountable, and solutions-oriented
  • A team player with a growth mindset and commitment to continuous improvement

What You'll Bring to the Team

  • Solid communication and problem-solving skills
  • Strong organizational and time management abilities
  • Previous leadership experience (an advantage)
  • Ability to build strong working relationships across teams
  • People-first attitude with strong work ethics

Your Daily Tasks

  • Foster a culture of open, honest, and transparent communication
  • Set clear goals and expectations for your team
  • Motivate and drive the team toward monthly targets
  • Serve as the point of support for team challenges
  • Lead coaching sessions and conduct team meetings
  • Monitor team performance, manage underperformance, and report on KPI metrics
  • Audit customer accounts to ensure accuracy in processing and task completion

About the Client

Our client is a licensed Canadian-based provider of fast, secure, short-term loans. With over 1.9 million online loans issued, they've built a reputation for responsible lending and transparent services. Their innovative platform delivers instant loan decisions, 24/7 funding, and up to 20% cashback, empowering customers to overcome financial challenges with confidence.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

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