Team Lead | Collections Dept.| PHP60K-75K+ up to 20K Incentives

1 week ago

Manila, National Capital Region, Philippines Emapta Full time ₱120,000 - ₱150,000 per year

Lead a High-Impact Team with Canada's Most Trusted Digital Lender

Recognized as Canada's leading force in digital lending, our client has revolutionized access to fast, fair, and transparent financial solutions. With millions of successful e-Transfer loans, glowing customer reviews, and groundbreaking cashback rewards, they've become the go-to name for instant online lending. Beyond technology, they champion responsible financing and customer trust-values that make them an employer of choice. Joining their team means becoming part of a success story that turns challenges into opportunities and numbers into impact.

Job Description

Be part of our client's team as a Team Lead in the Collections Department, where you'll guide and motivate a high-performing team to exceed targets, maintain compliance, and uphold integrity. You'll foster open communication, drive performance excellence, and ensure that every collection effort reflects accuracy, accountability, and outstanding customer experience.

Job Overview

Employment Type: Full-time

Shift: Night Shift (Consecutive Off)

Salary: PHP 60, PHP 75, PHP 20,000.00 incentives

Work Setup: Permanent Work From Home

Exciting Perks Await

  • Competitive Salary Package with performance-based incentives
  • Competitive Salary Package with performance based incentives
  • Permanent WFH arrangement
  • HMO coverage with free dependent upon regularization
  • Fully customized Emapta laptop with peripherals
  • Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
  • Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
  • Unlimited opportunities for employee referral incentives across the organization
  • Standard government and Emapta benefits
  • Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Career growth opportunities
  • Diverse and supportive work environment

The Qualifications We Seek

  • At least 5 years of experience as a Collections Team Leader
  • Proven background in a BPO environment
  • Excellent communication, coaching, and interpersonal skills
  • Strong leadership skills that influence and inspire
  • Ability to analyze performance metrics and make sound decisions in fast-paced settings
  • Highly organized, accountable, and solutions-oriented
  • A team player with a growth mindset and commitment to continuous improvement
  • Solid communication and problem-solving abilities
  • Strong organizational and time management skills
  • Previous leadership experience (an advantage)
  • Ability to build strong working relationships across teams
  • People-first attitude with strong work ethics

Your Daily Tasks

  • Foster a culture of open, honest, and transparent communication
  • Set clear goals and expectations for the team
  • Motivate and guide the team to achieve monthly targets
  • Serve as the main point of support for team challenges
  • Lead coaching sessions and conduct team meetings regularly
  • Monitor and evaluate team performance, manage underperformance, and report on KPI metrics
  • Audit customer accounts to ensure accuracy in processing and task completion

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. Be part of the #EmaptaEra and make your mark today

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