B2C Collections Specialist | WFH | PHP45K + 20K incentives

Turning Conversations Into Commitments, Payments Into Progress

Why chase borders when global careers are calling from your own desk? In this fintech role, you'll manage accounts that cross currencies and time zones, negotiate settlements that restore balance, and deliver financial confidence worldwide. Your expertise in collections becomes the capital that grows your career beyond limits.

Job Description:

As a B2C Collections Specialist, you will contact customers to resolve delinquent accounts, negotiate repayment plans, and ensure accurate account updates. You'll apply your negotiation skills, attention to detail, and customer service expertise to secure positive outcomes while driving success for both clients and customers.

Job Overview:

Employment type: Full-time

Shift: Night Shift (Training: 9 AM to 6 PM EST, Monday to Friday for 6 weeks)

Work setup: Permanent WFH

Salary: PHP 45,000 + Up to PHP 20,000 Monthly Incentives

Exciting Perks Await

• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• HMO coverage with free dependent upon regularization
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek:

• Minimum of 3-5 years collections experience, with no more than a 3-month gap in recent employment
• At least 1 year of remote work experience in previous employment
• Experience managing 90+ days delinquent accounts and BPO experience required
• Demonstrated strong negotiation and problem-solving skills
• Excellent English communication skills (verbal and written)
• Strong etiquette across phone, chat, email, and interpersonal communication
• Background in debt loan collection, consumer lending, or personal finance
• Familiarity with underwriting loans, financial statements, or payroll processes is a plus
• Proficiency in CRM and call center systems with strong attention to detail
• Ability to multitask and work efficiently in a fast-paced environment
• Solid judgment, excellent problem-solving skills, and a customer-focused approach
• Reliable internet connection and laptop required for the interview; attendance must be confirmed in advance

Your Daily Tasks:

• Contact customers via phone or email to resolve past-due accounts and secure payments
• Determine reasons for delinquency and negotiate payment plans or full settlements
• Update customer accounts accurately using CRM tools
• Follow established guidelines to recommend appropriate collection remedies
• Explain delinquency consequences and develop repayment schedules
• Handle customer payment inquiries and resolve issues independently
• Organize workflow and schedule follow-ups effectively
• Maintain accurate account records for resolution tracking
• Achieve key performance metrics while complying with policies
• Perform customer service tasks when assigned by the manager

About the Client

Powering Financial Confidence Through Innovation

Our client is a Canadian-based fintech company delivering secure, accessible, and transparent consumer lending solutions. Combining advanced technology with a customer-first approach, they empower thousands of individuals to overcome short-term financial challenges. Their mission is to provide fast, reliable, and responsible borrowing that fosters financial stability and trust.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra