Client Operations Associate

2 hours ago


Work from Home, Philippines Nityo Infotech Full time ₱192,000 - ₱204,000 per year

Location: Remote (Client Facing and Field Work – required )

Schedule: Morning Shift

Salary: 16,000-17,000 depending on experience and qualifications

Qualifications:

  • Bachelor's Degree
  • Fresh Graduates
  • Strong client management skills
  • Excellent analytical thinking and problem-solving capability
  • Can communicate effectively across all organizational levels
  • Has understanding of the software development life cycle
  • Has understanding of the system analysis and design methodologies

Key Task

  1. Be the single point of contact of client

  2. Evaluate client needs and propose potential solutions; Investigate and determine clients' wants and needs, and ensure the requirements are well understood and documented

  3. Provide exceptional client service experience by providing open and active communication

  4. Translate and liaise between the client and internal technical teams to address concerns 5. Communicate the progress of the project and initiatives to internal and external stakeholders

  5. Monitor and analyze the client's usage of the product

  6. Ensure timely delivery of enhancements according to client priority 8. Manage external pressures and handle objections

  7. Identify risks; develop contingency

  8. Prepare timely reports and presentations

  9. Recognize and recommend operational improvements

  10. Map processes and provide training to employees

  11. Organize and coordinate workflows to teams to meet SLAs

Job Type: Temporary

Pay: Php16, Php17,000.00 per month

Work Location: Remote



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