Client Operations Associate
2 hours ago
Location: Remote (Client Facing and Field Work – required )
Schedule: Morning Shift
Salary: 16,000-17,000 depending on experience and qualifications
Qualifications:
- Bachelor's Degree
- Fresh Graduates
- Strong client management skills
- Excellent analytical thinking and problem-solving capability
- Can communicate effectively across all organizational levels
- Has understanding of the software development life cycle
- Has understanding of the system analysis and design methodologies
Key Task
Be the single point of contact of client
Evaluate client needs and propose potential solutions; Investigate and determine clients' wants and needs, and ensure the requirements are well understood and documented
Provide exceptional client service experience by providing open and active communication
Translate and liaise between the client and internal technical teams to address concerns 5. Communicate the progress of the project and initiatives to internal and external stakeholders
Monitor and analyze the client's usage of the product
Ensure timely delivery of enhancements according to client priority 8. Manage external pressures and handle objections
Identify risks; develop contingency
Prepare timely reports and presentations
Recognize and recommend operational improvements
Map processes and provide training to employees
Organize and coordinate workflows to teams to meet SLAs
Job Type: Temporary
Pay: Php16, Php17,000.00 per month
Work Location: Remote
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