Director of Operations

3 days ago

Western Visayas, Philippines iQor Full time ₱1,500,000 - ₱2,500,000 per year

Job Summary:

Manages customers under operations vertical in a manner that reduces operating costs, increases revenues and ensures customer expectations are exceeded.

Responsibilities:

  • Pursues additional business opportunities to expand the business and to increase customer satisfaction. Completes long-range planning to support overall goals of the Company.
  • Responsible for the discipline and morale of the programs under the vertical.
  • Supports the Company and the goals of the VP, Operations.
  • Coordinates with Company senior staff, peers and senior staff via email, phone, fax and in person.
  • Directly and indirectly leads business unit teams to meet exceed customer expectations and meet Company financial goals.
  • Creates and reviews forecasting of revenue and capital expenditures, in a manner which reduces operational costs, increases revenue, exceeds customer expectations, grows current business and obtains new business.
  • Effectively uses all company IT systems to complete tasks.
  • Manages, Reviews and Reports on P&L expectations and actual results.
  • Works between customer and Company to ensure accurate and timely invoicing is completed and timely collection of accounts payables.
  • Leads daily, weekly, monthly and quarterly customer meetings and ensures customer first approach is taken.
  • Leads staff and management, ensuring all groups work together, trends are monitored and quality is kept to a high standard.
  • Ensures the good of the Company is kept in mind in all management decisions.
  • Leads team and customer in Lean though and principles to eliminate process waste and improve process quality.
  • Provides familiarization and follow-up with Company senior staff, current customers and prospective customers with a view towards winning new business for the Company.
  • Reviews all pricing associated with current and prospective customers.
  • Performs other duties as assigned.

Skills Requirements:

  • 8 or more years work-related experience with a high-volume services company or call center company.
  • Extensive experience working directly with customer and developing the customer relationship.
  • Experience with personnel management and development.
  • Experience with financial analysis.
  • Strong technical background.

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