Service Desk Analyst

2 days ago

Taguig, National Capital Region, Philippines Satellite Office Full time $40,000 - $60,000 per year

The primary purpose of this role is to provide exceptional technical support to end users, ensuring the smooth operation of technology systems and applications. You will play a crucial role in resolving technical issues, managing user inquiries, and maintaining high levels of customer satisfaction.

Your efforts will contribute to a positive technology user experience and overall operational efficiency of the company's Technology workplace Services function.

Required Skills and Qualifications:

• Customer Obsessed & Delivering Service Like No Other

• Respond to incoming user inquiries, incidents, and service requests via various communication channels

• Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity

• Provide timely and effective solutions or escalate complex problems to appropriate teams

• Document and track all interactions and resolutions in the incident management system

• Collaborate with other teams to resolve incidents and fulfil service requests

• Monitor and manage ticket queues, ensuring timely response and resolution.

Driving Commercial & Operational Achievement

• Collaborate with colleagues to ensure continuous coverage of SERVICE DESK operations

• Proactively identify and address recurring technical problems to prevent future incidents

• Contribute to process improvement initiatives to enhance the SERVICE DESK processes

• Maintain knowledge base articles and user guides for common issues and resolutions.
Experiences

• IT Graduate, or someone with a keen interest in kick-starting their technology career

• A proven track record of achievement and quality customer service in your current role.

Technical Skills

• Degree in Computer Science, Engineering, or a related field is beneficial

• Understanding of service management tools and systems, and a knowledge of technology infrastructure,
networks, applications, and their inter-dependencies.

• Knowledge and experience working across a variety of technology platforms and applications, an
understanding of relevant programming languages is a plus.

  • Service Desk Analyst

    2 days ago

    Taguig, National Capital Region, Philippines Eastvantage Full time ₱300,000 - ₱600,000 per year

    We're Hiring: Service Desk Analyst We are seeking a skilled and customer-focused Service Desk Analyst to provide exceptional technical support and resolve IT issues for our organization. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and experience in troubleshooting various technical systems to ensure smooth...

  • Service Desk Analyst

    2 days ago

    Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱400,000 - ₱450,000 per year

    About the RoleThe Service Desk Analyst provides advanced technical support, resolving incidents beyond L1 capability. This role ensures timely resolution of complex IT issues, delivers high-quality customer service, and supports continuous improvement of IT processes and systems.Key ResponsibilitiesResolve escalated technical issues and perform in-depth...

  • IT Service Desk

    2 days ago

    Taguig, National Capital Region, Philippines Hexaware Technologies Phil. Branch Full time ₱800,000 - ₱1,200,000 per year

    The IT Service Desk Team Lead is responsible for overseeing the daily operations of the service desk team to ensure efficient and effective IT support delivery. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring high levels of customer satisfaction.Key Responsibilities:Supervise and lead the service desk...

  • hiring service desk analyst

    2 days ago

    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱28,400 - ₱338,000 per year

    URGENT HIRING FOR 86 SERVICE DESK ANALYST | NO ASSESSMENT | 1 DAY PROCESS ONLY | COMPETITIVE SALARY & BENEFITSSalary and BenefitsBasic Pay: PHP 28,400Allowance: PHP 5,800HMO coverage from Day 1 (for employee + 3 dependents)13th Month PayPerformance-based incentivesQualificationsAt least college levelMinimum 12 months Service Desk experienceMust be willing to...

  • IT Service Desk

    2 days ago

    Taguig, National Capital Region, Philippines E-team Workforce Private Corporation Full time ₱600,000 - ₱1,200,000 per year

    Role: L1 Service Desk Analyst Work Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig City (Few blocks away from Venice Grand Canal Mall) Work Schedule: Candidate must be amenable to work in a shifting schedule. Work Set Up: This 100% onsite/office reporting. Job Qualifications: • Relevant Service Desk Experience is an advantage. •...

  • IT Service Desk and Security Analyst

    2 days ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time $40,000 - $60,000 per year

    We're Hiring: Service Desk and Security Analyst We are looking for a Hybrid Service Desk and Security Analyst who can tackle complex IT challenges while also playing a key role in our cybersecurity operations. The ideal candidate brings a passion for both IT service management and cybersecurity, with a strong desire to grow in both fields.This is a...

  • IT Service Desk and Security Analyst

    2 days ago

    Taguig, National Capital Region, Philippines Eastvantage Full time $60,000 - $80,000 per year

    We're Hiring: Service Desk and Security AnalystWe are looking for a Hybrid Service Desk and Security Analyst who can tackle complex IT challenges while also playing a key role in our cybersecurity operations. The ideal candidate brings a passion for both IT service management and cybersecurity, with a strong desire to grow in both fields.This is a...

  • L1 Service Desk Analyst

    2 days ago

    Taguig, National Capital Region, Philippines HCLTech Full time ₱800,000 - ₱1,200,000 per year

    ONE VIRTUAL INTERVIEW ONLYWork Set-Up:100% onsite in McKinley Hill, Taguig City, Philippines | Graveyard Shift or Shifting ScheduleAbout This Role:As an L1 Service Desk Analyst, you will be expected to provide level 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Qualifications:With at...

  • service desk team lead

    2 days ago

    Taguig, National Capital Region, Philippines HCLTech Full time $104,000 - $130,878 per year

    Roles and ResponsibilitiesProvide technical expertise to the help desk teamAct as technical liaison between help desk and IM support groupsMaintain technical skill continuity and consistency of help desk staffEnsure continuous improvement of services provided by the help deskProvide telephone support to customer end usersProvide Problem Management System...

  • Multilingual Service Desk Position

    2 days ago

    Taguig, National Capital Region, Philippines beBeeAnalyst Full time ₱35,000 - ₱45,000

    Job DescriptionMultilingual Service Desk Analyst plays a crucial role in ensuring exceptional customer satisfaction by providing timely and accurate support. As a Multilingual Service Desk Analyst, you will be responsible for resolving issues efficiently, utilizing excellent customer service skills, problem-solving skills, technical thinking/reasoning...