
Service Desk Analyst
1 day ago
The primary purpose of this role is to provide exceptional technical support to end users, ensuring the smooth operation of technology systems and applications. You will play a crucial role in resolving technical issues, managing user inquiries, and maintaining high levels of customer satisfaction.
Your efforts will contribute to a positive technology user experience and overall operational efficiency of the company's Technology workplace Services function.
Required Skills and Qualifications:
• Customer Obsessed & Delivering Service Like No Other
• Respond to incoming user inquiries, incidents, and service requests via various communication channels
• Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity
• Provide timely and effective solutions or escalate complex problems to appropriate teams
• Document and track all interactions and resolutions in the incident management system
• Collaborate with other teams to resolve incidents and fulfil service requests
• Monitor and manage ticket queues, ensuring timely response and resolution.
Driving Commercial & Operational Achievement
• Collaborate with colleagues to ensure continuous coverage of SERVICE DESK operations
• Proactively identify and address recurring technical problems to prevent future incidents
• Contribute to process improvement initiatives to enhance the SERVICE DESK processes
• Maintain knowledge base articles and user guides for common issues and resolutions.Experiences
• IT Graduate, or someone with a keen interest in kick-starting their technology career
• A proven track record of achievement and quality customer service in your current role.
Technical Skills
• Degree in Computer Science, Engineering, or a related field is beneficial
• Understanding of service management tools and systems, and a knowledge of technology infrastructure,networks, applications, and their inter-dependencies
• Knowledge and experience working across a variety of technology platforms and applications, anunderstanding of relevant programming languages is a plus.
-
Service Desk Analyst
1 day ago
Taguig, National Capital Region, Philippines Ubiquity Global Services, Inc. Full time ₱800,000 - ₱1,200,000 per yearJob Summary:Service Desk Analysts are managing one or more service desk channels. Acting as a point of contact to support service users and clients reporting issues, requesting information, access, or other services. Analysts respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications. They provide technical care for...
-
Service Desk Analyst
1 day ago
Taguig, National Capital Region, Philippines Ubiquity Global Services, Inc. Full time ₱250,000 - ₱500,000 per yearJob Summary: Service Desk Analysts are managing one or more service desk channels. Acting as a point of contact to support service users and clients reporting issues, requesting information, access, or other services. Analysts respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications. They provide technical care...
-
Junior Service Desk Analyst
2 weeks ago
Taguig, National Capital Region, Philippines Eastvantage Full time ₱250,000 - ₱450,000 per yearWe're Hiring: Junior Service Desk Analyst We are looking for a motivated and detail-oriented Junior Service Desk Analyst to join our dynamic IT team. The ideal candidate will provide first-level support to internal users, ensuring timely resolution of technical issues while enhancing overall user satisfaction. Location:Taguig, Philippines Work Mode:Work...
-
Service Desk Analyst
1 day ago
Taguig, National Capital Region, Philippines Ubiquity Full time ₱250,000 - ₱500,000 per yearJob Summary:Service Desk Analysts are managing one or more service desk channels. Acting as a point of contact to support service users and clients reporting issues, requesting information, access, or other services. Analysts respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications. They provide technical care for...
-
Junior Service Desk Analyst
2 weeks ago
Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱300,000 - ₱360,000 per yearThe Junior Service Desk Analyst is responsible for providing first-line technical support to users, resolving basic IT issues, and escalating complex problems when needed. This role ensures smooth day-to-day IT operations, delivers excellent customer service, and supports the continuous improvement of IT systems and processes.Key ResponsibilitiesRespond to...
-
Service Desk Analyst
2 weeks ago
Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱250,000 - ₱350,000 per yearThe Junior Service Desk Analyst is responsible for providing first-line technical support to users, resolving basic IT issues, and escalating complex problems when needed. This role ensures smooth day-to-day IT operations, delivers excellent customer service, and supports the continuous improvement of IT systems and processes.Key ResponsibilitiesRespond to...
-
Service Desk Analyst
1 day ago
Taguig, National Capital Region, Philippines ECI Full time ₱900,000 - ₱1,200,000 per yearECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...
-
IT Service Desk Team Lead
1 week ago
Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱470,400 - ₱587,200 per yearWe need 20 IT Service Desk Team Lead in Taguig 1 Day Hiring ProcessLocation: One World Square, Upper McKinley Hill Taguig City Set-up: OnsiteJob Title: Service Desk Team LeadSchedule: Graveyard shift & shifting scheduleStart date: ASAP/OctoberJob description:As a Service Desk Team Leader, you will oversee a team of Service Desk Analysts, managing daily...
-
Service Desk Team Lead
2 weeks ago
Taguig, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per yearWE ARE LOOKING FOR SERVICE DESK TEAM LEADS TO START ASAPAbout This Role:As a Service Desk Team Leader, you manage a team of Service Desk Analysts, and you are responsible for overseeing the day-to-day effectiveness of service provision and ensuring that targets are met. You also supervise the activities of all the members to ensure that they deliver...
-
Service Desk Manager
2 weeks ago
Taguig, National Capital Region, Philippines ECI Full time ₱2,000,000 - ₱2,500,000 per yearECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...