Customer Service Agent

2 days ago

Pasay, National Capital Region, Philippines 1Aviation Groundhandling Services, Corp. Full time

Department
Customer Service

Employee Type
Probationary

For Pooling: Customer Service Agent – Pasay (Manila) | Join the 1Aviation Team
Are you passionate about customer service and aviation? 1Aviation is looking for dynamic and service-driven individuals to join our growing team as Customer Service Agents in Pasay (Manila). If you thrive in a fast-paced airport environment and enjoy delivering exceptional guest experiences, this opportunity is for you

Job Overview
Job Overview
As a Customer Service Agent, you will be the frontline representative of 1Aviation, attending to passenger needs, resolving inquiries, and ensuring smooth ground operations in accordance with airline and airport policies.

Responsibilities
Key Responsibilities

  • Represent 1Aviation's Vision, Mission, and Core Values in all passenger interactions.
  • Ensure full compliance with aviation safety, security, quality, and customer service standards.
  • Handle check-in, boarding, and gate operations according to airline procedures.
  • Attend daily pre-flight and post-flight briefings.
  • Maintain cleanliness and order at check-in counters and boarding gates.
  • Respond to guest inquiries and complaints with empathy and professionalism.
  • Assist with disruption management and escalate complex issues when needed.
  • Prepare and manage sales and cash reports; ensure safe handling and remittance of collections.
  • Provide special handling assistance for VIP, PWD, and elderly passengers.
  • Stay onsite post-flight for up to 30 minutes to manage any flight returns.
  • Perform additional tasks assigned by the Station Supervisor.

Qualifications

  • Attained at least 2nd year college; preferably a graduate of a 4-year degree program.
  • Preferably in Hospitality Management/Tourism.
  • Preferably with work experience in a Customer Service environment.
  • Service-oriented and committed to delivering high-quality guest experiences
  • Strong communication and interpersonal skills
  • Ability to stay calm under pressure and solve problems effectively
  • Willing to work in a rotating shift schedule, including weekends and holidays

Work Location:
Pasay City, Metro Manila – within proximity of the airport

Why Join Us?

  • Be part of a fast-growing aviation company with strong values
  • Work in a dynamic, people-first environment
  • Enjoy career development opportunities and training support
  • Make an impact on passenger experience and airport operations

Apply Now
If you're ready to take your career to new heights with 1Aviation, apply today and become a key part of our ground operations team

Experience Range Range (Years)
0 - 3 years

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