Assistant It Manager

3 days ago

Manila, National Capital Region, Philippines 7783b009-a26c-4894-aaa5-fea8a297d2d7 Full time ₱1,200,000 - ₱2,400,000 per year

Job Description:

  • Formation and management of a team of employees (4-5 people), which is engaged in the support and maintenance of offices in the Philippines (purchase of equipment, setup / installation /repair of workstations and peripherals, installation of SCS and video surveillance, user support).
  • Establishing processes of competent, responsive and timely support for internal employees of the company.
  • Communication and interaction with other departments (mainly IT).
  • Monitoring and timely processing of incoming requests, in accordance with the SLA.
  • Developing instructions, consulting and training users, updating the knowledge base.
  • If necessary, timely escalation of problems to other departments.
  • Administration of the company's user support system, control of licenses for the company.
  • Ensuring quality control of the work of the department's employees: both in communications and in technical terms.

Requirements:

  • Work experience as a manager/team leader of the support team for at least 1 year.
  • Experience working with user support systems (HelpDesk).
  • The desire to keep simple and clear documentation.
  • Critical thinking, the desire to develop and grow together with the team.
  • Good communication skills, competent oral and written English.
  • Good analytical skills, quick search for the necessary information.
  • Multitasking, accuracy, efficiency, customer orientation.
  • Discipline, both in-house and in the team.

It will be a plus:

  • Experience in support as an ordinary employee.
  • Experience building teams from scratch.
  • Experience of self-launch or participation in the launch of projects.
  • Introduction to Atlassian (Jira/Confluence), Slack, Google products.

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