Trainer - Ecommerce
4 hours ago
Nature Of the Account: Ecommerce
Start Date: ASAP
Type of Support: Voice
Work Arrangement: 100% Onsite (Cebu)
Shift Schedule: 24x7
Educational Requirement:
- Finished at least 2 years in college without back subject(s)
Work Experience:
- Minimum 1 year experience as a trainer
- Preferred: Retail background, but can be a trainer for any customer service accounts
- Good communication skills
Responsibilities:
- Training Needs Assessment: Identify skill gaps and training requirements through surveys, interviews, and performance analysis.
- Curriculum Development: Design and develop training programs, including materials, presentations, and online resources, tailored to different departments and skill levels.
- Training Delivery: Conduct training sessions, workshops, and seminars using various methods like lectures, interactive activities, and simulations.
- Evaluation and Improvement: Assess the effectiveness of training programs through assessments, feedback, and performance metrics, and make necessary adjustments.
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