Digital Operations Specialist

Keep Every Click Seamless, Every Product Perfect

Behind every smooth online shopping experience is a specialist who ensures every detail works flawlessly-could that be you? Here's your chance to thrive in a global e-commerce environment that values balance as much as ambition. Build a meaningful career without sacrificing life outside work.

Job Description

As a Digital Operations Specialist, you'll oversee product information workflows, enhance online merchandising accuracy, and collaborate with teams to improve product visibility and user experience. This role ensures every item published online reflects excellence-from content to compliance.

Job Overview

Employment type: Full-time

Shift: Day Shift, Weekends Off (7.5 hours daily, paid for 8 hours)

Work setup: Hybrid, once-a-week onsite in Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• BSc degree in Marketing, Digital Media, or a relevant field
• At least 2 years of experience in e-commerce
• Background in Freshdesk and Contentsquare is a plus
• Team player with excellent time-management skills
• Strong interpersonal and communication abilities
• Well-rounded and capable of multitasking effectively

Your Daily Tasks

• Oversee the end-to-end product information workflow for new products, including supplier onboarding, compliance checks, product specifications, content and imagery, classification, and successful online publishing.
• Maintain a centralized tracker to monitor the status, schedule, and forecast for new products, ranges, and brands, ensuring timely onboarding and online availability.
• Ensure high-quality standards for product information by performing regular checks, validating data accuracy, and proactively identifying opportunities for improvement.
• Demonstrate strong attention to detail when reviewing and verifying product information and specifications to ensure accuracy and consistency.
• Collaborate with suppliers to support them in loading and managing product information within the Product Information Management (PIM) system.
• Coordinate with the online operations team to ensure all new and updated products are accurately published on the website in accordance with SLAs.
• Partner with the Digital Ecommerce Coordinator to gather feedback on new changes, requirements, acceptance criteria, and their impact on digital performance.
• Participate in problem-solving initiatives and cross-functional collaboration across digital projects and platforms.
• Assist in projects involving the review and testing of new functional features and specifications.
• Coordinate and manage CMS and configuration changes within the ecommerce platform to ensure accurate and effective product presentation.
• Work with the merchandise team to help them maximize the use of the PIM platform and support suppliers in onboarding and updating products.
• Review and manage support requests related to product information quality and online product listings in a timely manner, coordinating with suppliers and buyers to resolve issues as needed.
• Collaborate with online, merchandise, and marketing teams to set up and maintain engaging online brand and category landing pages using the content management system (CMS).

About the Client

Powering Every Purchase with Precision and Passion

Our client is a leading Australian retail giant dedicated to enhancing the online shopping experience for families and parents. They combine data-driven precision with creative merchandising to make every digital interaction meaningful. With a strong culture of innovation and teamwork, they continue to redefine e-commerce excellence across multiple digital platforms.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra