IT Operations Manager

About EucWe're making good health last a lifetimeMore than 1 billion people globally live with obesity, a significant leading indicator of many preventable chronic diseases such as diabetes and heart disease.Eucalyptus is the company behind Juniper, one of the world's largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team of prescribers, health coaches, dietitians, nurses and pharmacists.Our published clinical research demonstrates that our combined approach to weight management and lifestyle change increases the likelihood of our patients losing significant weight during their treatment with Juniper by four times.Since launching, we've grown fast to support millions of patients. In the last 12 months:We grew the size of our patient base by 10x in the UK, received selective NICE endorsement for our holistic approach to obesity management, and grew our team from 50 to 200.Globally, we grew revenue by >120% YoY, while reducing cash burned by 90% YoY, with over $100M USD raised from global investors such as BOND, NewView, Blackbird and Airtree - early backers of companies like Canva, Stripe, Uber and Airbnb.What's next?In 2025, we are charting the path to support hundreds of thousands of patients while launching into new conditions, demographics, and geographies as we move towards our vision of creating a preventive healthcare ecosystem.We're building the world's largest international digital healthcare company. This will be highly challenging, very rewarding and the adventure of a lifetime, working with the best operators you will ever encounter.If that gets you excited, let's talkAbout the role (What You'll Be Doing)The IT Operations Manager will lead and scale our global IT support function. This role is responsible for ensuring a reliable, secure, and high quality technology experience for all employees, from onboarding to ongoing support, across both our company offices and remote setups.The ideal candidate is a hands-on, people-first manager who can balance operational excellence, strategic planning and team development as our company scales.This role sits under our Trust Team (IT, Infrastructure and Cybersecurity) and reports to our Head of Security and Infrastructure.Key Responsibilities:Manage and mentor a global team of IT support analysts across the Philippines, Australia and the UK.Own the roadmap and manage delivery for our IT function, continuously driving improvements to improve efficiency and user satisfaction.Own end-user support SLAs, ticketing workflows, and escalation paths.Partner with Security and People teams to improve onboarding, access provisioning, device management and compliance.Coordinate IT support coverage and hardware logistics for local and remote users across global regions.Create and maintain clear internal documentation, runbooks, and training guides.Lead vendor selection and management for hardware, software, managed service providers and office audio-visual systems.Lead cost management, budgeting and forecasting for IT services.About you (Who Are We Looking For)Skills & ExperienceAs a key member of our Trust team, you will have:5+ years of experience in IT operations, with 2+ years in a team lead or management role. Experience working in a startup/scaleup environment would be highly regarded.Experience managing global support teams across hybrid and remote-first environments.Familiarity with Google Workspace, Okta, Slack, Kandji or similar MDM, and ticketing systems (e.g. Linear, Freshservice).Experience managing IT procurement and licencing processes, managing vendor relationships and negotiating software contracts.Experience leading cost management initiatives to optimise IT spend.A passion for using automation to streamline IT processes and improve quality of service. You enjoy using low-code/no-code automation tools (e.g. Zapier), using APIs and webhooks and integrating SaaS tools.Excellent written and verbal communication skills, particularly in communicating technology concepts to non-technical audiences.Excellent communication skills and the ability to influence stakeholders across all levels of the organisation.Behaviours & AttitudesStrong business analysis and partnering skills. You thrive on the opportunity to work alongside diverse stakeholders across all areas of the organisation and to build strong business relationships.Problem-solving orientation: You approach challenges with creativity and persistence. You're comfortable with ambiguity and find solutions when requirements aren't fully defined. You can connect day-to-day work to larger objectives.Continuous learner: You're intellectually curious and humble. You actively seek new perspectives, adapt your thinking based on evidence, and embrace the learning curve of building in diverse health domains.Why you should join EucWe raise the bar - Join a strategic, growth-minded squad that takes ownership, moves with intent, and empowers our global teams. You'll be surrounded by people who value curiosity, accountability, and the drive to keep improving.We will invest in your career - Get access to learning budgets and mentorship from leaders across Australia, the UK, Germany, and Japan, and collaborate with top-tier teams locally and from South Africa. You'll also gain global experience with opportunities to move across teams and explore new markets to help you level up in your career.We'll have your back - From day one, enjoy comprehensive health coverage (including up to two dependents), generous vacation, sick, and parental leave, 13th-month pay, and statutory benefits (SSS, PhilHealth, HDMF). You'll also get a wellness budget, transport allowance, and the best tools to help you do your best work. Beyond the benefits, you'll join a community that values connection through social clubs, wellness activities, and global collaboration.At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.