Team Leader

About Wrist

Wrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.

With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data transparency, automation, and convenience to our customers.

We continuously work on reducing our climate impact while at the same time proactively addressing our customers' growing demand and need for responsible solutions and services.

From more than 30 locations worldwide, in all major shipping locations, 1,800 Wrist employees take pride in making it easy for our customers to order and receive marine supplies and services.

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Job Description

Wrist Service Center is looking for a Team Leader for Global Sales who will guide, monitor, and supervise the team members of his/her assigned team to achieve the goals and KPIs of the team. He/She will inspire the team by providing an environment that encourages open communication, team bonding, and adaptability.

What you'll be doing:

• Getting request for quotes from Wrist customers.
• Creating a quote in the Wrist MS Dynamics AX12 ERP system based on the requirements of the customer's specification and translating to the Wrist catalogue items.
• Completing the customer's quotation in coordination with Wrist Sales and Purchase Department.
• Responsibilities related to maintaining and updating the Wrist product catalogue.
• Tasks involved in the post-quotation study of items that were not recognized before the quotation was forwarded to the purchase department, which will acquire the items not in stock (buy-to-sell items).
• Various procedures connected to our customers' needs and the scope of our service.
• Leads and develops team members.
• Manages the daily operations of the team.
• Collaborates with the Team Manager to complete daily workload, ensuring that the SLAs and KPIs are met.
• Provides extensive on-floor support for system and process inquiries and issues.
• Reviews standard operating procedures (SOP), process variations and confirm members' compliance and corrective actions.
• Contributes to the prompt and high-quality processing of daily transactions.
• Manages and monitors the general mailbox to ensure emails and issues are addressed on time.
• Conducts huddles with direct reports to review team performance and daily strategies. · Arranges team leaves, shift schedules, and overtime work to ensure the workload is fully covered to meet the agreed SLAs.
• Works with other teams to share and implement best practices.
• Drives and supports project improvements.
• Responsible for new employees and low performers, as well as training and issue resolution.
• Maintains frequent dialogues with direct reports on performances.
• Supports and ensures seamless transition of new business within the scope of your responsibilities.

What we're looking for:

• Graduate of any 4-year course, preferably Business or Supply Chain Management course
• Must have at least 2 years of a Team Leader experience, preferably under a sales account or relevant.
• Proficient with Microsoft Office programs and AX12.
• A critical thinker with problem-solving skills, self- motivated, results-oriented; capable of working under pressure.
• Capable of coping in a fast-paced, dynamic setting.
• Excellent communication and interpersonal abilities.
• A flexible mentality that include process and customer care.
• Thorough understanding of performance metrics
• Strong organizational skills to guide a team

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila

Work setup: Hybrid

*At Wrist, we are committed to cultivating a culture of belonging where every individual feels seen, valued, and respected.

As a global company, we aim to reflect the communities we are part of, believing that our strength comes from diverse perspectives, experiences, and the unique contributions each person offers.

We welcome applications from all qualified candidates, and we are dedicated to maintaining a recruitment process that is inclusive, fair, and respectful.

By fostering a supportive workplace culture rooted in belonging, we lay the foundation for meaningful collaboration and shared success.*