Operations Supervisor/Team Lead- Shipping and Logistics

2 days ago

Ortigas Post Office P, Philippines Ethos Profinds Full time ₱1,500,000 - ₱2,500,000 per year

Operations Management

  • Manages and leads leaders and members in the execution of day-to-day operations based on migrated processes which includes but not limited to: SEA Job Creation and Cost estimate process AND DN/SOA Confirmation
  • Possesses in-depth understanding of business and processes to be able to effectively monitor overall performance in order to achieve service and operational excellence
  • Develops and implements standard operational rhythm to consistently deliver service level objectives and metrics on timeliness, accuracy, quality of work, and customer satisfaction
  • Sets clear and realistic goals to leaders and members and monitors team and individual performance regularly
  • Advocates process documentation and standardization towards process maturity
  • Drives key initiatives to facilitate process improvement and efficiency; Partners with both internal and external customers to implement critical actions
  • Conducts root cause analysis to drive permanent issue resolution

Stakeholder Management

  • Conducts monthly business and operations review with customers and stakeholders to discuss results and performance, issues for resolution, process alignment and standardization
  • Proactively communicates updates, issues and progress that require immediate attention or resolution from both internal and external customers

Qualifications*

  • At least Bachelor's degree; Master's degree/MBA is a plus
  • More than 3 years of relevant working experience in the same leadership capacity; Experience in shared service set-up in a logistics and/or freight forwarding is preferred

Requirements*

  • Customer oriented with the ability to establish strong relationships and interact effectively with customers at various levels
  • Above average interpersonal, communication and presentation skills
  • Above average English proficiency
  • Possesses Customer Service mindset and passion for service excellence
  • Ability to effectively & efficiently adopt/adapt information technology to enhance productivity and efficiency
  • Good knowledge of shipping business and processes
  • Drives entrepreneurial mindset and agility to get things done
  • Proficiency in Windows and Microsoft office

Key Result Areas*

  • Monitors and guides teams to execute seamless day-to-day operations
  • Develops leaders and members on operational and problem-solving skills as well as the needed soft skills to provide positive customer experience
  • Ensures all tasks and deliverables are completed within customer and operation's defined service level agreement
  • Proactive communication with both internal and external parties and maintain good collaboration relationship
  • Reviews process flows to maximize efficiency at the team, takes lead on some key projects and carries out project results

Job Type: Full-time

Work Location: In person

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