Logistics Team Lead

2 days ago

Ortigas Metro Manila, Philippines Satellite Office Full time ₱900,000 - ₱1,200,000 per year

LOGISTICS TEAM LEAD

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A LOGISTICS TEAM LEAD?

Our awesome client, a prominent furniture manufacturer/retailer based in the USA is looking for a Logistics Team Lead to be part of their team.

  • Reporting to the Sr. Manager, Logistics, the Logistics Team Lead is responsible for leading the team in order entry, freight booking, inventory tracking, order delivery management, and facilitating returns and exchanges for customers.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

Day to Day Administration

  • Process and dispatch orders to align with order ETAs provided to customers
  • Engage with logistics carriers for shipment quotes, monitor progress, and problem solve issues as they arise
  • Review carrier invoices for accuracy
  • Maintain organized physical and digital documentation for order fulfillment, distribution, pricing, and contractual obligations
  • Have proficiency in both Moe's and Sundays Logistics processes, to be able to support the team wherever needed based on workload priority throughout the week
  • Provide prompt and accurate responses on delivery inquiries with customer care and retail teams and troubleshoot issues as they arise

Team Leadership

  • Coach, mentor and develop team members
  • Support in analyzing team reporting, ensuring all members are aware of and meeting department metrics and KPIs
  • Assist in overseeing outbound and inter-company logistics operations (domestic and international)
  • Ensure carrier compliance with company policies and SLAs
  • Prioritize team tasks to meet required completion dates
  • Handle customer escalations to maintain an excellent delivery experience
  • Ensure team is coordinating and communicating delivery schedules with carriers
  • Work closely with carriers to ensure effective execution of goods transportation and final mile delivery

WHAT ARE WE LOOKING FOR?

  • Good experience in logistics - order management, order processing, logistics support
  • 1-2+ years of experience in a leadership role
  • Experience in cost analysis
  • Experience in SAP is required
  • Experience in any ticketing system
  • Proficient in MS Excel
  • Ideally with experience in US logistics
  • Preferably with experience in the retail industry

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