Client Relations and Contract Management Officer

1 day ago

Mandaluyong City, National Capital Region, Philippines Asia Select Full time ₱600,000 - ₱800,000 per year

Job Description

The Customer Relations and Contract Management Officer holds a dual function of delivering exceptional client service across the entire customer journey while ensuring full compliance with contract documentation. The role leads a team of associates and is tasked with enhancing customer experience, streamlining client communications, overseeing the prompt preparation and notarization of contracts, and collaborating with internal teams to ensure a smooth turnover and documentation process.

 KEY RESPONSIBILITIES 

 Customer Relations & Experience

  • Lead the Customer Relations team in managing inquiries, concerns, home turnovers, and the post-reservation journey.
  • Ensure consistent, empathetic client servicing aligned with Dolmar Land's standards, while monitoring satisfaction and driving improvements.
  • Guide clients through the turnover process, ensuring completeness of documents and a smooth, welcoming experience.
  • Collaborate with Sales, Engineering, and Accounts teams to deliver a seamless client journey.

 Contract Compliance & Documentation

  • Manage the preparation, review, notarization, and safekeeping of all contract documents.
  • Ensure accuracy, compliance, and timeliness of contract processing to support revenue recognition and home turnover.
  • Maintain proper archiving systems and align templates with legal, finance, and compliance requirements.

 Cross-Team Coordination & Reporting

  • Partner with Finance and Client Financing teams on KPIs, reporting, and process improvements.
  • Provide regular updates on contracts, client concerns, and service metrics.
  • Drive initiatives to improve workflows, documentation standards, and client servicing.
  • Ensure continuity and proper file management through coordination with shared systems.

 QUALIFICATIONS & REQUIREMENTS: 

  • You must have a Bachelor's Degree in Business Administration, Legal Management, Communications, or a related field.
  • You must have 3–5 years of experience in customer service, legal documentation, or client operations.
  • You must have at least 2–3 years of supervisory or team lead experience, preferably in real estate or property development.
  • You must have strong customer relations and excellent verbal and written communication skills.
  • You must be organized, systematic, and capable of leading a team in managing multiple documents, clients, and deadlines.
  • You must be proficient in Microsoft Office, digital file management systems, and customer tracking tools.
  • You must be able to work cross-functionally and remain effective under pressure in a dynamic, client-facing role.

 Work Schedule: Regular shift (8am – 6pm) 

Work Setup: Onsite – Mandaluyong City

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