Client Relations Associate

14 hours ago


Mandaluyong City, National Capital Region, Philippines Focus Global Inc Full time $40,000 - $80,000 per year

The
Client Relations Associate
will support the Focus Global team in developing an excellent customer support experience by building engaging relationships with our clientele and will be in the front lines of championing the consistent delivery of high quality, top class after-sales service for our customers.

As our
Client Relations Associate
, you will be working closely with our service teams as the point of contact for any of our customers' needs. You are customer-centric and quick on your feet: a problem solver who is enthusiastic about providing the best range of solutions to ensure that our customers' expectations are met and that our products are utilized to their best potential. You are also a relationship builder: ensuring that our community of clients are highly satisfied and continue to trust Focus Global's service, creating an overall happy customer experience.

Key Responsibilities:

  • Stakeholder communications: Engage with our customers and ensure proper coordination with clients, in-house designers, project coordinators, technicians, and installers regarding after-sales service issues and schedules
  • Relationship management: Build trust and rapport with our customers and maintain strong, engaging relationships
  • Product knowledge: Have a thorough understanding of Focus Global's products and be able to provide a range of support that best fit our customers' needs
  • Resolution: Monitor customer queries, identify optimal solutions to concerns, and ensure prompt escalation to appropriate stakeholders
  • Documentation and analysis: Keep track of recurring customer concerns, assess service quality and customer satisfaction using identified service metrics, and recommend improved courses of action to concerned departments
  • Process improvements: Develop strategies and improvements on customer service operations, enhancing productivity and profitability systems

You are an ideal candidate if you:

  • Have a Bachelor's Degree in Hospitality Management, Business or any related course - fresh graduates and experienced team members are welcome to apply
  • Have experience in using Google Business Suite (GDocs, Gsheets) and Microsoft Office tools
  • Have a demonstrated ability to quickly set up courses of action for sudden customer concerns or operational needs
  • Possess excellent interpersonal skills and have a genuine desire to help people and provide the best solutions
  • Are excited about collaborating with cross-functional teams and sharing your ideas (We believe in radical candor - everyone is empowered to speak their mind and constantly share feedback)
  • Are looking to work with world-class brands that are identified as international leaders in the innovation and marketing of home furnishing products


  • Mandaluyong City, National Capital Region, Philippines Focus Global Inc. Full time $70,000 - $120,000 per year

    The Client Relations Associate will support the Focus Global team in developing an excellent customer support experience by building engaging relationships with our clientele and will be in the front lines of championing the consistent delivery of high quality, top class after-sales service for our customers.As our Client Relations Associate, you will be...


  • Mandaluyong City, National Capital Region, Philippines Asia Select Full time ₱900,000 - ₱1,200,000 per year

    Job title:CLIENT RELATIONS AND CONTRACT MANAGEMENT OFFICERJob type:Full-TimeEmp type:Full-timeIndustry:REAL ESTATE, PROPERTY DEVELOPMENT & MANAGEMENTFunctional Expertise:REAL ESTATE & INSURANCESkills:CONTRACT MANAGEMENTCLIENT MANAGEMENTLocation:Mandaluyong CityJob published: Job ID:47166JOB DESCRIPTIONThe Customer Relations and Contract Management Officer...


  • Mandaluyong City, National Capital Region, Philippines Focus Global Inc Full time ₱900,000 - ₱1,200,000 per year

    About the Role:Our Client Relations Supervisor plays a vital role in enhancing the FGI customer experience by fostering strong relationships with our clients and ensuring the delivery of exceptional after-sales service.You'll work closely with various teams, including designers, project coordinators, technicians, and installers, to ensure smooth...


  • Mandaluyong City, National Capital Region, Philippines Genfinity Full time ₱900,000 - ₱1,200,000 per year

    TheEmployee Relations Associateacts as the primary point of contact for employees within the business unit. The role focuses on fostering positive employee relations, handling grievances and disciplinary cases, ensuring compliance with company policies, and driving engagement initiatives. This position also supports performance management, employee lifecycle...


  • Makati City, National Capital Region, Philippines Credit Corp Full time ₱900,000 - ₱1,200,000 per year

    All Work types Full-time (1)All Locations Manila (1) Manila - Makati City (1)All Categories Collections (1) Customer Service & Call Centre (1)Customer Relations Associate - Collection ServicesApply nowJob no:494998Work type:Full-timeLocation:Manila, Manila - Makati CityCategories:Collections, Customer Service & Call CentreBe part of our collections team and...


  • Mandaluyong City, National Capital Region, Philippines Dolmar Land, Inc. Full time ₱104,000 - ₱130,878 per year

    The Customer Relations and Contract Compliance Officer plays a dual role in ensuring superior client service throughout the customer journey and strict compliance in contract documentation. This role oversees a team of associates and is responsible for elevating the customer experience, standardizing client communications, ensuring the timely execution and...


  • Makati City, National Capital Region, Philippines Credit Corp Inc Full time ₱900,000 - ₱1,200,000 per year

    Be part of our collections team  and start a new career path in September 2025Credit Corp Group is not your average Debt Collection agency. We are an ASX200 company, with 2 main business streams: debt purchase and consumer lending  productively operating across different  branches in Australia, New Zealand, USA and Philippines.  Our results in recent...


  • Mandaluyong City, National Capital Region, Philippines Dolmar Property Ventures, Inc. Full time ₱900,000 - ₱1,200,000 per year

    The Customer Relations and Contract Compliance Officer plays a dual role in ensuring superior client service throughout the customer journey and strict compliance in contract documentation. This role oversees a team of associates and is responsible for elevating the customer experience, standardizing client communications, ensuring the timely execution and...


  • Quezon City, National Capital Region, Philippines Bernales & Associates Full time ₱800,000 - ₱1,200,000 per year

    Client Relations OfficerJob QualificationBachelor's degree in Marketing, Business Administration, Management, Communications, or related fieldAt least 1–3 years of experience in client relations, account management, or a similar role (corporate/office setting preferred)Strong verbal and written communication skills in EnglishProficient in MS Office (Word,...


  • Makati City, National Capital Region, Philippines EON Full time ₱780,000 - ₱980,000 per year

    Reporting directly to the Business Unit Head, the Associate Account Director/Account Director leads multiple servicing teams supervised by Senior Account Managers and composed of Account Executives, Senior Account Executives, and Account Managers and undertakes account servicing responsibilities for assigned clients.The Associate Account Director/Account...