Client Relations Associate
1 day ago
The Client Relations Associate will support the Focus Global team in developing an excellent customer support experience by building engaging relationships with our clientele and will be in the front lines of championing the consistent delivery of high quality, top class after-sales service for our customers.
As our Client Relations Associate, you will be working closely with our service teams as the point of contact for any of our customers' needs. You are customer-centric and quick on your feet: a problem solver who is enthusiastic about providing the best range of solutions to ensure that our customers' expectations are met and that our products are utilized to their best potential. You are also a relationship builder: ensuring that our community of clients are highly satisfied and continue to trust Focus Global's service, creating an overall happy customer experience.
Key Responsibilities
- Stakeholder communications: Engage with our customers and ensure proper coordination with clients, in-house designers, project coordinators, technicians, and installers regarding after-sales service issues and schedules
- Relationship management: Build trust and rapport with our customers and maintain strong, engaging relationships
- Product knowledge: Have a thorough understanding of Focus Global's products and be able to provide a range of support that best fit our customers' needs
- Resolution: Monitor customer queries, identify optimal solutions to concerns, and ensure prompt escalation to appropriate stakeholders
- Documentation and analysis: Keep track of recurring customer concerns, assess service quality and customer satisfaction using identified service metrics, and recommend improved courses of action to concerned departments
- Process improvements: Develop strategies and improvements on customer service operations, enhancing productivity and profitability systems
- Have a Bachelor's Degree in Hospitality Management, Business or any related course - fresh graduates and experienced team members are welcome to apply
- Have experience in using Google Business Suite (GDocs, Gsheets) and Microsoft Office tools
- Have a demonstrated ability to quickly set up courses of action for sudden customer concerns or operational needs
- Possess excellent interpersonal skills and have a genuine desire to help people and provide the best solutions
- Are excited about collaborating with cross-functional teams and sharing your ideas (We believe in radical candor - everyone is empowered to speak their mind and constantly share feedback)
- Are looking to work with world-class brands that are identified as international leaders in the innovation and marketing of home furnishing products
Location: Mandaluyong,Metro Manila
-
Client Relations Associate
1 week ago
Mandaluyong City, National Capital Region, Philippines Focus Global Full time ₱300,000 - ₱600,000 per yearThe Client Relations Associate will support the Focus Global team in developing an excellent customer support experience by building engaging relationships with our clientele and will be in the front lines of championing the consistent delivery of high quality, top class after-sales service for our customers.As our Client Relations Associate, you will be...
-
Client Relations Associate
1 week ago
Mandaluyong City, National Capital Region, Philippines Focus Global Inc. Full time ₱324,000 - ₱360,000 per yearJob HighlightsWork with world-class brandsExcellent career and growth opportunitiesBe part of a team of experts, game-changers and strategistsJob DescriptionThe Client Relations Associate will support the Focus Global team in developing an excellent customer support experience by building engaging relationships with our clientele and will be in the front...
-
Client Relations Associate
1 day ago
Mandaluyong City, National Capital Region, Philippines Focus Global Full time ₱80,000 - ₱120,000 per yearAbout the Role The Client Relations Associate will support the Focus Global team in developing an excellent customer support experience by building engaging relationships with our clientele and will be in the front lines of championing the consistent delivery of high quality, top class after-sales service for our customers.As our Client Relations...
-
Client Relations Officer
2 weeks ago
Mandaluyong City, National Capital Region, Philippines HEALTH CUBE Full time ₱300,000 - ₱360,000 per yearPosition: Client Relations OfficerLocation: Shaw Blvd, Mandaluyong CityJob Description:We are looking for a personable and proactive Client Relations Officer to join our growing team. This role is responsible for building and maintaining positive relationships with clients, ensuring their satisfaction, and addressing their concerns in a timely and...
-
Mandaluyong City, National Capital Region, Philippines Asia Select Full time ₱600,000 - ₱800,000 per yearJob DescriptionThe Customer Relations and Contract Management Officer holds a dual function of delivering exceptional client service across the entire customer journey while ensuring full compliance with contract documentation. The role leads a team of associates and is tasked with enhancing customer experience, streamlining client communications, overseeing...
-
Client Relations Intern
1 week ago
Mandaluyong City, National Capital Region, Philippines Focus Global Full time ₱250,000 - ₱500,000 per yearAbout the Role:At Focus Global Inc., we are committed to providing impactful and enriching internship experiences to driven individuals who are passionate about learning and growth. As a Client Relations Intern, you will play a key role in ensuring the seamless delivery of exceptional after-sales service and customer support, working closely with our service...
-
Client Relations Supervisor
1 day ago
Mandaluyong City, National Capital Region, Philippines Focus Global Full time ₱250,000 - ₱500,000 per yearAbout the Role Our Client Relations Supervisor plays a vital role in enhancing the FGI customer experience by fostering strong relationships with our clients and ensuring the delivery of exceptional after-sales service.You'll work closely with various teams, including designers, project coordinators, technicians, and installers, to ensure smooth...
-
Client Relations Supervisor
7 days ago
Mandaluyong City, National Capital Region, Philippines Focus Global Full time ₱900,000 - ₱1,200,000 per yearAbout the Role:Our Client Relations Supervisor plays a vital role in enhancing the FGI customer experience by fostering strong relationships with our clients and ensuring the delivery of exceptional after-sales service.You'll work closely with various teams, including designers, project coordinators, technicians, and installers, to ensure smooth...
-
Client Relations Supervisor
1 day ago
Mandaluyong City, National Capital Region, Philippines Focus Global Full time ₱1,500,000 - ₱2,500,000 per yearAbout the Role Our Client Relations Supervisor plays a vital role in enhancing the FGI customer experience by fostering strong relationships with our clients and ensuring the delivery of exceptional after-sales service.You'll work closely with various teams, including designers, project coordinators, technicians, and installers, to ensure smooth...
-
Employee Relations Associate
1 day ago
Mandaluyong City, National Capital Region, Philippines Genfinity Full time ₱900,000 - ₱1,200,000 per yearTheEmployee Relations Associateacts as the primary point of contact for employees within the business unit. The role focuses on fostering positive employee relations, handling grievances and disciplinary cases, ensuring compliance with company policies, and driving engagement initiatives. This position also supports performance management, employee lifecycle...
