Client Relations Intern

2 days ago

Mandaluyong City, National Capital Region, Philippines Focus Global Full time ₱250,000 - ₱500,000 per year
About the Role

At Focus Global Inc., we are committed to providing impactful and enriching internship experiences to driven individuals who are passionate about learning and growth. As a Client Relations Intern, you will play a key role in ensuring the seamless delivery of exceptional after-sales service and customer support, working closely with our service teams to build strong client relationships. You'll gain valuable hands-on experience in communication, coordination, and relationship management with a focus on delivering high-quality customer service.

This role is ideal for individuals who enjoy working with people, thrive in collaborative environments, and are eager to contribute to a dynamic team.

Key Responsibilities
  • Stakeholder Communication: Serve as a point of contact for clients, ensuring proper coordination with customers, designers, technicians, and installers regarding after-sales services and schedules.
  • Customer Relationship Building: Foster trust and rapport with clients, ensuring a strong and engaging customer experience.
  • Issue Resolution: Monitor customer concerns, provide solutions, and escalate issues to appropriate stakeholders when needed.
  • Product Knowledge: Gain an in-depth understanding of Focus Global's premium products and effectively communicate their features and benefits to support client needs.
  • Documentation & Reporting: Maintain accurate records of client concerns and service updates, track service performance, and provide feedback for operational improvements.
You're a great fit if you are
  • Currently pursuing a degree in Communications, Hospitality Management, Business, or any related field.
  • Proficient in Google Workspace (Docs, Sheets, etc.) and Microsoft Office tools. A strong communicator with excellent interpersonal and coordination skills.
  • Customer-focused, with a genuine desire to assist people and provide solutions.
  • Resourceful, quick on your feet, and able to problem-solve efficiently.
  • Excited about collaborating with cross-functional teams and contributing ideas to improve processes.
Work Setup

This is a full on-site role based in Mandaluyong City. While preference will be given to candidates who can report to the office daily, we can accommodate interns who are available to work on-site at least three days a week.

Why Join Us?

This internship offers an incredible opportunity to work with world-class brands renowned for their innovation and quality. You'll gain invaluable exposure to customer relationship management, operations, and service delivery, setting the stage for your professional growth in a vibrant and collaborative environment.

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