Customer Relations Ambassador 1

6 days ago

Manila, National Capital Region, Philippines Robinsons Land Corp Full time ₱900,000 - ₱1,200,000 per year

Department

Ownership Solutions

Job posted on

Aug 29, 2025

Employment type

Regular

  1. Handle and assess the concerns received from multiple platforms within a standard turnaround time.

  2. Ensure that all the raised concerns have tickets in Salesforce Service Cloud and endorse to the resolution group accordingly:

o Level 1 Concerns: Resolve concern within 24 hours.

o Level 2 and 3 Concerns: Coordinate, assign the ticket within 24 hours, and/or follow up with the resolution group to close out concerns to hit the set turnaround time.

o Level 4: consult upper management for proper handling

  • Acknowledge, update, and communicate with the customers through the following channels.

o Face to Face meetings – assist walk-in clients (internal/external)

o Email – acknowledge/respond/assign email-to-tickets

o SMS and Chats via Viber and WhatsApp – Acknowledge/respond and create the corresponding tickets for endorsement/resolution

o Calls via Zoom, Viber, and WhatsApp – Respond to incoming calls and acknowledge/resolve as appropriate and ticket call histories

  1. Consolidate, review, ensure accuracy and completeness on the submitted requirements for the contract amendment request

  2. Able to strictly monitor each request by updating the Masterfile in a timely manner, properly classified, filed, and stored per step-process

  3. Able to handle different types of clients and complaints

  4. Build customer relationships by managing client's expectations and providing complete information/resolution on the concern

  5. Hit the target CSAT/NPS scoring by developing strategies to ensure positive customer experiences for every transaction

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