BPO Customer Care Senior Representative

1 week ago

Manila, National Capital Region, Philippines NTT DATA Full time ₱250,000 - ₱500,000 per year

Overview:

As a Customer Care Specialist (Tier 1), you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment. Successful incumbents will have a keen interest in solving customer issues and/or answering inquiries as quickly and easily as possible, while remaining committed to delivering exceptional customer service in a caring and considerate manner. In this role, the Customer Care Specialist is a Brand Ambassador and the first point of contact for the client.

Position: Customer Care Specialist (Tier 1)

Position Status: Full Time On-Site available

Hours of Work: Monday-Sunday 7:00am-11:00pm EST

Department: President's Choice Financial

Responsibilities:

  • Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.
  • Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner.
  • In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system.
  • Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.
  • Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.
  • Remain current on program information and business initiatives, as well as corporate products and processes.
  • Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.
  • Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures.
  • Accurately complete appropriate documentation for each transaction.
  • End each call by completing all required activity in order to fulfill customer requests.

Requirements:

  • Excellent communication skills, both verbal and written.
  • Fluent in English
  • Demonstrated analytical and problem-solving skills.
  • Demonstrated ability to work within time constraints.
  • Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%).
  • Positive attitude and demonstrated ability to perform in a team-based environment.
  • Professional and pleasant telephone manner.
  • Must have flexibility and willingness to work rotational shifts, including overnights and weekends.
  • Experience working in a call center environment specifically in a customer service role.
  • Previous Financial Services experience would be considered an asset.

  • Customer Care Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Sapient Global Services Full time ₱17,000 - ₱25,000 per year

    Still stuck in a job or situation that doesn't challenge or reward you?Maybe it's time to make a move, and we're making it easy for you.Sapient is growing, and YOU could be the newest addition to our Customer Service Representative / Hotel Reservation Account Representative team in Metro Manila With a 1-day hiring process and a salary of up to ₱25,000 plus...

  • Legal Assistant

    2 weeks ago

    Manila, National Capital Region, Philippines Eden Senior Care Full time ₱400,000 - ₱600,000 per year

    Eden Senior Care, founded in 2016, is a growing Healthcare Management company, focused on managing and operating Skilled Nursing, Rehabilitation and Assisted Living communities in Minnesota & Wisconsin. Our mission with each community is to support their success by providing strong leadership, corporate support, and the resources and tools to realize their...

  • Customer Service Representative

    2 days ago

    Manila, National Capital Region, Philippines GRATITUDE, INC. Full time ₱144,000 - ₱200,000 per year

    *ROLE: Customer Service Representative* Location: Cubao, Mandaluyong & Taguig, Manila Philippines. Salary: PHP 15,000Work Setup: Work-onsitePermanent JobStart Date: ASAP*About the Role:* As a Customer Service Representative, you will be performing the following tasks on a daily:* Responsible for providing customer service support according to the scope of...

  • Customer Service representative

    2 days ago

    Manila, National Capital Region, Philippines Kels global ventures Full time ₱180,000 - ₱200,000 per year

    We are #hiring #CustomerService #Philippinesjob*ROLE: Customer Service Representative*Location: Cubao, Mandaluyong & Taguig, Manila Philippines. Salary: PHP 15,000Work Setup: Work-onsitePermanent JobStart Date: ASAPLanguage: English (Filipinos)Headcounts: 50*About the Role:* As a Customer Service Representative, you will be performing the following tasks on...

  • Customer Care Representative

    1 week ago

    Manila, National Capital Region, Philippines Outsourced Full time ₱1,200,000 - ₱2,400,000 per year

    About Us:Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and...

  • Customer Care Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Xe Full time ₱300,000 - ₱600,000 per year

    DescriptionAt Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we...

  • Customer Care Representative

    2 weeks ago

    Manila, National Capital Region, Philippines xe Full time $40,000 - $60,000 per year

    DescriptionAt Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we...

  • Recruiter

    1 week ago

    Manila, National Capital Region, Philippines Eden Senior Care Full time ₱40,000 - ₱60,000 per year

    Eden Senior Care is a growing healthcare management company. Our recruiting team is growing, and we are looking for an amazing Remote Recruiter to help fill clinical roles for our wonderful skilled nursing facilitiesPosition: Remote Recruiter (US Central Time Hours: 9:00 am to 5:00 pm CT)In this position, you will develop a pipeline of clinical candidates...

  • Customer Care Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Xe Full time ₱300,000 - ₱600,000 per year

    DescriptionAt Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we...

  • BPO Collections Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time ₱600,000 - ₱1,200,000 per year

    ROLE AND RESPONSIBILITIESReview and analyze patient accounts to identify and resolve credit balances.Process refunds and adjustments in accordance with company policies and payer guidelines.Collaborate with internal departments to ensure accurate posting of payments and collections.Investigate and resolve discrepancies related to overpayments or duplicate...