IT Specialist

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Vector Outsourcing Solutions Phils Full time ₱250,000 - ₱500,000 per year
  • IT Help Desk Support: Provide assistance to employees by troubleshooting common hardware, software, and network issues.
  • Network Monitoring: Keep track of network performance and connectivity, identifying and resolving any potential issues.
  • Hardware & Software Installation: Set up, configure, and maintain computers, printers, software, and other IT equipment.
  • General IT Maintenance: Perform regular system updates, data backups, and security checks to keep IT systems running smoothly.
  • Programming & Automation: Develop scripts and tools to automate tasks and improve IT processes.
  • Database Development & Management: Design, manage, and maintain databases to support business operations and ensure data accuracy.
  • Follow teams and/or clients proper procedures, policies, and methodologies as instructed.

  • Other reasonable tasks as determined by Management.

  • Minimum Qualifications: Bachelors Degree in Information Technology, Computer Science, or related field

  • Willingness to be trained and learn medical billing software and systems
  • Strong communication and interpersonal skills
  • Basic knowledge of Windows OS, Microsoft Office, and networking fundamentals
  • Analytical thinking and attention to detail
  • A positive, customer-service-focused attitude
  • Ability to follow instructions and work under supervision

Preferred (but not required):

  • Internship or OJT experience in IT support or helpdesk
  • Knowledge of Remote Desktop, Active Directory, ticketing systems
  • Familiarity with HIPAA, healthcare IT systems, or EMR/EHR platforms
  • Basic knowledge of printers, VoIP, VPN, or cloud-based tools

Work Setup and Location

  • Onsite during the probationary period
  • Hybrid setup available after 1 year
  • Night shift schedule
  • Office is located at Shaw, Mandaluyong

We are fast growing US based healthcare BPO supporting medical groups, dental groups, diagnostic laboratories, urgent care centers and other ancillary health care providers. Join us now and become one of our leaders as we continue to grow. Vision: To improve healthcare delivery by placing the needs of both providers and patients at the forefront and delivering exceptional customer service Mission: To provide world class customer service, that drives efficiency and progress within the healthcare system, by working together in a culture of continuous improvement and innovation Values: Transparency Honesty Accountability Trust Responsibility Efficiency Adaptability Innovation Respect

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