Sales and Operations Officer
3 days ago
Achieve annual sales target for Outbound Leisure Department.
Meets with B2B agents, customers (FIT/Group) and other institution to determine travel needs, budgets and preferences.
Sells and coordinates transportation (air and land), accommodations, insurance, tours and activities.
Prepare proposals and quotations.
Advises clients regarding destinations, cultures, customs, weather and activities.
Collects payments, books travel arrangements and pays applicable fees.
Handles low to medium level of travel issues, conflicts, complaints, cancelations and refunds.
Act as Tour Coordinator. Assist and serve customers with sense of responsibility for their utmost satisfaction by coordinating with operators.
Builds and maintains relationships with travel and tour vendors.
Attends to marketing and other business activities.
Conducts research on destinations and industry trends. Attends to familiarization tours.
Maintains accurate records of bookings, payments, transactions, phone calls and meetings.
Do product update and visit to travel agent's office.
Check Inquiry tracker daily to check new inquiries and scheduled sales call
QUALIFICATIONS
Bachelor's Degree in Tourism or Hospitality studies or relevant Field
Professional skills with above average written and verbal communication.
With above average presentation, negotiation and selling skills
Fresh Grads are encourage to apply.
Confident to communicate with Japanese official in a company.
Proficient in MS Word, MS Excel and Office 365
With above average customer service skills
Self-Starter, with strong work ethics and trustworthy
Ability to adapt to a fast-paced environment and have willingness to perform various tasks in a diverse working group.
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