O2C Customer Service Specialist

5 hours ago

Taguig, National Capital Region, Philippines JTI GBS Philippines, Inc. Full time ₱900,000 - ₱1,200,000 per year

Please apply before November 7, 2025 

Role Type: Temporary (12 months)

Reporting Line: Customer Service Team Lead 

Duty Post: Taguig, Metro Manila

Customer Service Specialist (Temporary)

Are you passionate about problem-solving, collaboration, and delivering excellent service? Join JTI GBS Manila as a Customer Service Specialist, where you'll play a key role in ensuring smooth Order-to-Cash (O2C) operations for our global markets over a 12-month period. In this dynamic and fast-paced environment, you'll work closely with cross-functional teams to resolve issues, improve processes, and contribute to service excellence across JTI's business network.

This is a great opportunity to build your career within a global organization recognized for its inclusive culture, continuous learning, and opportunities for professional growth.

What You'll Do:

  • Process and manage Customer Service transactions: Including daily and month-end deliverables, while tracking and resolving customer and Supply Chain Management (SCM) inquiries.

  • Ensure compliance: Adhere to JTI's Global Operating Guidelines, policies, and procedures, and execute J-SOX controls with accuracy and timeliness.

  • Analyze and improve processes: Prepare high-quality reports and identify opportunities to simplify, automate, and enhance efficiency within the team.

  • Collaborate and support: Work closely with other process teams, assist on projects, and support continuous improvement initiatives across GBS.

  • Deliver service excellence: Develop a strong understanding of assigned markets, build relationships with stakeholders, and provide expert support on customer service-related matters.

What We're Looking For:

  • University Degree in Finance, Accounting, or a related field.

  • 2–3 years of relevant experience in customer service, order-to-cash, or finance operations within a shared services or multinational environment.

  • Strong knowledge of Microsoft Excel and SAP (HANA or ECC/APO preferred).

  • Experience in logistics processes such as inventory management, warehousing, or export documentation is an advantage.

  • Detail-oriented and proactive professional with strong analytical, problem-solving, and communication skills, adaptable to fast-paced and evolving environments.

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