Business / IT Analyst - Travel Insurance Claims

3 days ago

Work from Home, Philippines Lodestone Solutions Full time ₱900,000 - ₱1,200,000 per year

We are looking for an outstanding individual, to work on our global-leading travel insurance claims system.

You will be working on innovations to the system, liaising with the Asia Pacific team, and also dealing with customers in Australia and New Zealand. Terrific individual growth potential and opportunity to work with AI automation technologies.

Location

You will need to be based in the Philippines.

As you will work from home you need to have a study or suitable work space. Work days will be Monday-Friday, with a maximum 40 work hours per week. You will generally work normal business hours but you need to have flexibility to work outside business hours if required.

Responsibilities

  • Document system requirements
  • Liaise and explain changes to developers
  • Test changes
  • Plan and coordinate releases
  • Manage team performance
  • Suggest and lead business improvements and technical innovations
  • Monitor and review changes and issues with clients
  • Other admin and management tasks as required

Qualifications and Experience

  • 3+ years experience in a business / technical analyst role, in an enterprise grade environment
  • A background in insurance claims, travel insurance or health insurance is preferred
  • Sound understanding of and experience in the system development life cycle
  • Knowledge of Microsoft stack: SQL / .Net / Azure preferred
  • Experience in IT ticketing and project management systems e.g. Jira
  • Expertise in Word, PowerPoint, Excel, , etc
  • Experience in AI prompting and LLM models
  • Excellent spoken and written English
  • Analytical mindset and attention to detail
  • A positive, can do personality
  • A degree level qualification in Business or IT, with top results
  • Excellent references from a previous employer

What we offer you

An interesting and multi-dimensional role. The opportunity to rapidly grow and broaden your experience in a number of technical and business areas. In particular, we are a global leader in the use of AI in claims automation.

This is a fully remote work from home role, with some flexibility in work hours required.

This is a full time salaried role.

The company

Lodestone Solutions is an established and successful Australian software company. We have long term contracts with major insurance clients around the world, and are recognized for our innovation and use of the latest technologies. We are ISO27001 certified and provide outstanding levels of professionalism. Our team is global, with employees in Australia, India, the Philippines, Vietnam, Mexico and the USA.

Job Types: Full-time, Permanent

Application Question(s):

  • Do you have native speaking, excellent English?
  • What is your notice period and when would you be available to start?
  • How many years work experience do you have in a technical analyst or similar role?
  • Do you have any experience in insurance, travel or health systems?
  • Do you have a university degree or equivalent qualification in IT or Business?
  • Do you have excellent and credible references from previous employers?

Work Location: Remote

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