Warranty Claims Specialist

3 days ago

Work from Home, Philippines Tahche Outsourcing Services Inc. Full time ₱30,000 - ₱60,000 per year

Our US partner is a leader in new and recycled auto parts, as well as Automotive and Metal Recycling. The Auto Parts business unit provides certified new and recycled auto parts to body shops, car dealers, auto parts dealers, and walk-in retail customers.

The Warranty Claims Specialist manages and processes warranty claims, ensuring timely submission, accurate documentation, and compliance with vendor procedures. The role involves initiating claims, tracking defects, following up on payments, and maintaining strong customer relationships.

This is a full-time role, on a US shift and on an Onsite (Cebu-based) set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

● Manage and process warranty claims in a timely manner, ensuring accuracy and compliance with internal and external policies.

● Initiate warranty claims by gathering the necessary information to submit to the remanufacturer and ensure clear communication with stores and shops regarding the steps involved in the claims process.

● Directly handle complex claims and follow up with remanufacturers for claim updates.

● Ensure thorough review and understanding of vendor warranty procedures to ensure accurate application and compliance.

● Process all warranty paperwork and documentation, ensuring proper record-keeping.

● Verify that all criteria required by vendors and remanufacturers are met for claim approval.

● Track defects and ensure timely processing of labor payments, while following up on outstanding claims to guarantee payment.

● Foster clear, professional, and timely communication with both internal and external customers to address service issues and maintain strong relationships.

● Assist with clerical tasks as directed by the Sales Manager and Warranty Manager.

● Conduct audits to ensure compliance with warranty policies and standards.

● Perform other duties as assigned.

QUALIFICATIONS:

● At least 3 years of experience in the Call Center/Customer Service field,

● Preferably with experience in warranty claims administration or related fields.

● Ideally with a technical background and knowledge of cars and car parts.

● Bachelor's degree in business, engineering, or a related field (preferred).

● Experience working with US companies is a plus.

● Experience handling automotive claims such as insurance or warranties is a plus.

● Strong organizational skills with the ability to multitask.

● Excellent communication skills, with the ability to interact professionally and efficiently with customers and internal teams.

● Ability to work independently and meet deadlines in a fast-paced environment.

WHAT'S IN IT FOR YOU?

● Full-time permanent position

● Competitive compensation package and benefits

● Be part of a dynamic US Team

● 13th-month pay

● Paid Leaves, commutable to cash

● Health insurance with dental coverage, upon regularization

● Personal development and training opportunities

● Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave benefit, Solo Parent Leave, Bereavement leave etc.)

● Employee engagement activities, team outings, sports activities, and events

Job Type: Full-time

Benefits:

  • Health insurance

Work Location: Remote

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