Dispatch Specialist

2 days ago


Cebu City, Central Visayas, Philippines Helpware Full time ₱150,000 - ₱250,000 per year

Customer Support Representatives / Dispatch will do the following:

- Answer incoming calls as they arrive on the Night Dispatch queue

- Perform check calls as directed by Client Account Executives

- Provide timely and efficient updates to Account Executives as they become available

- Use effective listening skills to collect required information and/or to identify potential conflicts

- Practice professional phone etiquette

- Troubleshoot problem loads and resolve issues pertaining to delays, accidents, pickup/delivery numbers, and paperwork questions

- Issue advances to carriers pertaining to unloading charges and fuel advances

- Maintain communication with carrier while loads are in transit

- Other duties as required or assigned


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