Client Relations Supervisor

2 days ago

Mandaluyong City, National Capital Region, Philippines Focus Global Full time ₱800,000 - ₱1,400,000 per year

 About the Role 

Our Client Relations Supervisor plays a vital role in enhancing the FGI customer experience by fostering strong relationships with our clients and ensuring the delivery of exceptional after-sales service.

You'll work closely with various teams, including designers, project coordinators, technicians, and installers, to ensure smooth communication and coordination with clients.You are solution-oriented and thrive in an environment where you can resolve complex customer concerns while implementing strategic improvements in service operations. As a leader, you will guide your team toward continuous development and ensure they have the tools and resources they need to succeed.

Key Responsibilities

  • Stakeholder Engagement: Coordinate with clients, in-house designers, project coordinators, technicians, and installers to address after-sales service issues and ensure a smooth client experience

  • Problem-Solving: Oversee the resolution of customer concerns by finding the best solutions and ensuring that issues are addressed quickly and efficiently

  • Process Improvement: Identify, suggest, and implement strategies to improve customer service operations, enhance productivity, and boost profitability

  • Key Client Support: Deliver tailored after-sales service to VIP clients

  • Service Quality Metrics: Regularly track and analyze service quality and customer satisfaction through defined metrics

  • Knowledge Management: Lead training and onboarding of team members, keep knowledge resources updated, and identify areas for improvement based on customer feedback

  • Team Leadership: Lead a team in delivering high-quality service and building lasting customer relationships, while managing team performance through regular evaluations and coaching

Job Qualifications

  • Bachelor's Degree from a reputable university

  • At least 4 years of experience in customer experience and service

  • Proficient in Google Business Suite (GDocs, GSheets, GSlides) and Microsoft Office

  • Strong interpersonal skills and genuine enthusiasm in assisting customers and providing client solutions

  • Ability to quickly address customer concerns and operational needs

  • Excited to collaborate with cross-functional teams and share ideas (We value radical candor.)

  • Proven leadership experience

    Location: Mandaluyong,Metro Manila


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