PET-CT Clinical Receptionist
5 days ago
EXPERIENCE:
- at least 1 - 2 years of experience in any related field;
- Medical-receptionist experience is a huge plus
1. Customer Service
Communicate with customers by phone or social media (e.g. Viber, messenger, email, etc.) to obtain information needed to resolve inquiries
Review patient account information in various systems, perform research as necessary, and take appropriate action to resolve the patient inquiry.
Follow-up appointments thru calls during weekends.
Answer calls promptly and retrieves messages.
Scheduling new and follow-up patient appointments.
Check-in patients as they arrive, verify information, collect co-payments.
Follows standards and guidelines for telephones etiquette and service when interacting with patients over the phone.
Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
Answers call accurately and with exceptional customer service at all times.
Ensures caller's needs are met and accurate information is obtained.
Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax, and mail
Addresses concerns of patients provide service recovery and escalate issues as needed.
Assist patients with payment arrangements including financial assistance information (e.g. PCSO, DOH, DSWD, and other government agencies), providing price estimates.
Counsels patients about unpaid bills.
Acts as patient advocate and liaisons with various departments to meet mutual goals.
Educates patient/responsible parties regarding the billing process and any additional financial responsibilities including third party benefits information.
2. Clerical Duties
Prepares paperwork necessary for the patient visit.
Encoding and sending Patients Monitoring, the number of patients. A number of FDG/PSMA order and scan every after shift thru email and Viber.
Encoding and sending of Independent Accounting for accounting purposes file.
order radiopharmaceutical product, every end of shift.
Booked and schedule patients for accommodation, the day before or after the procedure.
Releasing results thru email and LBC.
Monthly Report
Job Types: Full-time, Permanent
Pay: Php16, Php18,000.00 per month
Work Location: In person
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