Receptionist

Balance That Respects Your Time, Inside and Out
In the world of healthcare, first impressions matter. Bring empathy, accuracy, and professionalism to every patient call in this rewarding front-desk role. This role is designed for healthcare professionals who value flexibility, peace of mind, and time to recharge. With a setup that supports your personal priorities and a culture that respects your life beyond work, you can finally grow your career without sacrificing balance or well-being.

Job Description
As a
Receptionist
, you'll handle patient calls, manage appointment scheduling, update records, and assist with administrative tasks to ensure smooth clinical and optical operations-all while delivering an exceptional service experience to every caller.

Job Overview
Employment type: Full-time

Shift: Night shift

Work setup: Onsite, Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit
  
  r)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 3-5 years of experience in the DSP
  (open to candidates with 5+ years)
• Previous experience in a
  customer service or receptionist role
  , preferably in healthcare or optical settings
• Strong
  verbal communication skills, professional phone manner, and patient-facing confidence
• Must demonstrate
  genuine, conversational, and confident communication style
  in patient interactions
• Ability to work independently, stay organized, and manage high call volume efficiently
• Comfortable using
  online scheduling systems
  and navigating electronic records
• Tech-savvy, with the ability to learn new systems quickly
• Willingness to work
  100% onsite
  to ensure consistent patient interaction and team collaboration

Preferred Qualifications

• Experience in an
  optometry, ophthalmology, or medical office
  environment
• Familiarity with
  optical terminology and appointment types
  (e.g., eye exams, contact lens fittings)
• Bilingual skills (English/Spanish) are a plus, but not required

Your Daily Tasks

• Answer incoming patient calls in a courteous and professional manner
• Schedule patient appointments using our online scheduling system (primary responsibility)
• Assist patients in finalizing or updating personal details in their records
• Route calls to the appropriate departments (e.g., billing, optical, clinical staff) as needed
• Respond to questions related to the status of eyewear (glasses/contacts) and advise patients if they need to come in
• Address basic billing inquiries and escalate complex issues to the appropriate team
• Maintain accurate call logs and patient information in the system
• Provide a high level of customer service to ensure patient satisfaction and support office efficiency

Additional Administrative Responsibilities:

• Process contact lens orders placed through MARLO
• Review and schedule appointments submitted through 4PatientCare
• Monitor the schedule to ensure appointments are properly booked
• Filter incoming faxes and route them to the appropriate department or staff member

About the Client
Our client is
a leading eye care provider
known for their compassionate approach to patient service and their high-quality optical and medical care. With multiple locations and a growing patient base, they prioritize efficient, friendly, and professional communication as the first step in delivering exceptional care.

Welcome
to Emapta Philippines
Join a team that values camaraderie, excellence, and growth. Recognized as
one of the Top 20 Dream Companies of Filipinos in 2024,
Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #
EmaptaEra