Key Account Delivery Manager

Come and Join a growing and dynamic Group of Digital Communication Agencies located in both great cities in the Philippines - Makati & Cebu

Office Location: Chino Roces, Makati City, Philippines

THE PROJECT

Join an ambitious, fast-growing project for one of our largest FMCG clients, for which we manage the localization process of European campaigns across TV, Digital, and Social Media (10,000–15,000 assets annually).

From the briefing to compliant & timely delivery, we coordinate with external stakeholders and drive post-production with a team of 40+ specialists.

Our teams are located across various locations:

Paris : Account Direction & Post-production leadership

Barcelona : Account Direction & Project Coordination

Manila & Cebu : Post-production & Project Management Studio

The project is led from 87seconds ' European offices (a Datawords subsidiary offering creative agency services), with most operational teams based in the Philippines within Datawords offices.

As Key Account Delivery Manager , you will be the primary point of contact in the Philippines—ensuring smooth collaboration between local teams and the European Account Direction team, while driving delivery excellence.

Job Responsibiities

Internal – Local

Overall responsibility for the successful delivery of all output, delivering the best quality production at every stage.

Act as the main escalation point for Production and Project Management teams.

Partner with senior management to keep teams engaged, motivated, and high-performing.

Review project workflows and processes, identifying opportunities for improvement.

Drive and support adoption of new ways of working, transcribing the Account Direction vision into reality

Lead hindsight sessions to foster learning and continuous improvement.

Internal – Cross-Regional

Build strong, trust-based relationships with key stakeholders in Account Direction team

Oversee Production and Project Management activities, reporting insights to the Account Direction team.

Proactively recommend workflow enhancements.

Define, propose, and track key KPIs.

Contribute to business growth by advising on similar scalable structures for other clients.

Scout new technologies (including AI solutions) which could benefit the organization and workflows

External

Develop client-facing reporting decks with clarity and impact.

Confidently present updates and insights in client meetings.

REQUIREMENTS

Experience with creative adaptation and localization, preferably within an agency

A hands-on mindset, with strong analytics and problem-solving skills.

A genuinely curious mind, always keen to explore new solutions and tech options

Skilled in stakeholder management across global, multicultural environments.

Proven ability to perform in fast-paced, complex settings with precision.

People management and leadership experience, ideally within an agency.

Highly organized, detail-oriented, and resilient under pressure.

Excellent written and spoken English; strong communication skills.

Proficient in Google Suite and JIRA.

WORK SET UP

2:30pm - 11:30pm PHT Monday to Friday

Hybrid Setup

WORKING AT DATAWORDS PHILIPPINES

Hybrid setup with hybrid allowance

Competitive Salary

Shift incentive

Health Insurance Policy with Dental, Optical and ComPsych coverage

Learning opportunities, access to Linkedin Learning courses

Local and International training/business trip opportunities

Vacation leave, Sick Leave, Offered Leave, Marriage Leave, Birthday Leave

Virtual and Onsite Health and Wellness Programs

Inclusive, Fun and Unique Datawords Culture where EVERYONE MATTERS

WHO WE ARE

Datawords Group - We connect brands to the world

Cultural diversity has been in our DNA since day one. Datawords has always strived to connect brands with the world in the most authentic way.

At Datawords, we believe every culture, every context deserves unique attention. Behind each individual lies a story to be told, a connection to be built. It is within this diversity that the true strength of humanity resides.

Caring for it, respecting every nuance—that is our commitment, that is our expertise.

Every day, we bring together human intelligence and artificial intelligence to create, deploy, and manage an infinite variety of content that resonates with authenticity and emotion across more than 160 cultures.

To achieve this level of cultural excellence, we rely on a community of over 1,200 team members across more than 25 countries. We value diverse talents and backgrounds, fostering an environment of inclusion, innovation, and operational excellence. Our motto, "Everyone matters", embodies this philosophy and shapes our culture at every step.

For over 25 years, leading global groups have trusted us to support their international ambitions.

Now it's your turn—join our journey and help brands embrace cultural diversity to inspire the world and make it a better place

87seconds - We make every second count. 100% In-House Creative, Production & Amplification Agency

87seconds is a hybrid communication agency – CREATORS OF NOW – blending creativity, technology, and AI to create, deploy and manage impactful campaigns. From Creative Strategy, Production, Post-Production to Global Amplification, we make brands resonate worldwide. FAST – we react in real-time to cultural shifts and trends. BOLD – we break conventions with unexpected solutions. SHARP – we anticipate, innovate, and deliver work that leads the conversation. With our motto "Make Every Second Count" and the ambition to OWN THE SECOND, we capture the now and create what's next. Trusted by Henkel, Metagenics, Pierre Fabre, Cointreau, Macif, L'Oréal, Thales, and Sanofi, we build communication that truly matters.