Customer Support/Ops Coordinator I

2 weeks ago

Manila, National Capital Region, Philippines RELX Full time

  • Process new orders for customers for vital record requests and payment services requests.

  • Familiarize tools and references (VPS, Vitalchek Intranet and Vitalchek Website) for each agency being serviced. Be knowledgeable on agency specific rules on vital records.

  • Navigate for information required by customer with ease.

  • Provide correct information and direct customers to correct department / number if needed.

  • Always ensure first contact resolution.

  • Accurately input information required on VPS.

  • Ensure quality on all calls as per Call Centre monitoring definitions.

  • Communicate effectively and always ensure customer satisfaction.

  • Timely reporting of any technical difficulties, discrepancies or updates to immediate supervisor.

  • Be able to meet or exceed all required SLAs.

  • Help in new hire training, if any.

Qualifications:

  • Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)

  • 1 – 2 yrs BPO Experience

  • Good Communication Skills

  • Good Comprehension Skills

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact

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