Associate IT Business Analyst

The Associate IT Business Analyst will perform improvement opportunities, conducts workflow analysis, prepares recommendations, and facilitates implementation of technology solutions that meet business needs.

Position Responsibilities:

• Participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships
• Production of high-quality business requirements; including but not limited to creation of documentation in various formats including BRD, Data Mapping, User Cases and User Stories
• Process modeling and analysis skills including but not limited to process improvements, gap analysis between current and future state along with root cause analysis
• Able to explain technical jargon to non-technical/commercial teams
• Able to generate and propose business case including identifying cost and business savings for the stakeholders

Required Qualifications:

• At least 3 years of BA or consultant experience with Information Technology, Financial Services or Middle and Back-office operations enabling integrated solutions to optimize processes, technology, data etc.
• Proficient in Microsoft Office Applications (including Visio, Project)

Preferred Qualifications:

• At least has experience in Agile Methodology is an advantage

• Excellent negotiating skills and an ability to manage inter-departmental work relationships
• Must pass current job expectations and meet performance metrics
• Quick to adapt with proven experience learning new products, technologies and tools
• Strong influencing skills with ability to make sound recommendations
• Must have experience working on large scale projects

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement