Business Analyst

1 week ago

Quezon City, National Capital Region, Philippines Acquire Intelligence Full time

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Position Description: Business AnalystPosition Title:

Business and Systems Analyst

Reports To:

Financial Controller

Location:

Perth or Melbourne Office (or Remote)

Employment Type:

Full-time / Part-time / Contract

Position Summary

The Business and Systems Analyst plays a pivotal role in supporting strategic and operational initiatives across all departments. This role bridges operational needs with technology solutions, driving process improvements, systems optimisation, and project delivery. The analyst collaborates with stakeholders from Finance, Operations, Sales, Customer Service, and IT to enhance decision-making through data-driven insights.

Key ResponsibilitiesStrategic Analysis & Reporting

- Conduct deep-dive analysis on service fee structures, delivery costs, and profitability by client and location.

- Develop and maintain dashboards using Power BI and ERP/CRM data to support operational visibility and planning.

- Monitor project progress, risks, and outcomes, ensuring alignment with business goals.

Systems Integration & Optimisation

- Collaborate with IT and external vendors to integrate data sources into a unified data lake.

- Support implementation of automated reporting tools to replace manual spreadsheet analysis.

- Analyse existing workflows and systems to identify inefficiencies and recommend improvements.

Process Improvement

- Analyse warehouse operations and delivery route optimisation to identify cost-saving opportunities.

- Recommend system enhancements and process changes to improve efficiency and reduce operational waste.

- Develop business cases, process maps, and user stories to support change initiatives.

Stakeholder Engagement

- Partner with department leads to identify business needs and translate them into actionable project requirements.

- Facilitate workshops and interviews to gather and document functional and technical requirements.

- Liaise with operations managers, drivers, and warehouse staff to gather insights and validate data assumptions.

- Present findings and recommendations to senior management.

Training & Change Management

- Provide onboarding and ongoing training to staff on systems like Business Central, Concur, Power BI, etc.

- Create user guides and training materials tailored to different roles.

- Support system adoption and process changes through documentation and coaching.

Reporting & Analysis

- Use tools like Power BI to generate insights and reports.

- Support departments with data analysis and dashboard creation.

Key Systems Used

- Microsoft Dynamics 365 Business Central

- Microsoft Sales Professional

- Concur Expenses

- Power BI

- Anvaigo Delivery

- GPS and dashcam systems

- SharePoint

Skills & ExperienceRequired

- 3+ years experience in business analysis or systems support roles.

- Strong understanding of ERP and CRM platforms, especially Microsoft Business Central and Dynamics CRM.

- Experience with Power Platform tools (Power BI, Power Automate, Power Apps).

- Excellent communication and stakeholder engagement skills.

- Proven ability to manage multiple projects and priorities.

- Strong analytical and problem-solving capabilities.

Preferred

- CBAP or PMI-PBA certification.

- Experience in oil & gas, logistics, or industrial distribution.

- Familiarity with BPO environments and offshore collaboration tools.

- Experience in logistics, manufacturing, or compliance frameworks.

- Microsoft certifications (e.g., Dynamics 365, Power Platform).

Reporting Structure

Reports to: Financial Controller

Works closely with: Operations Manager, Managing Director, and department heads across the business

Join the A-Team and experience the A-Life

  • Business Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines Kaisa Consulting Company, Inc. Full time

    Position Summary:We are seeking a highly analytical and detail-oriented Business Analyst with strong experience in the IT or manufacturing industry to join our team.Key Responsibilities:Analyze current business processes and workflows across manufacturing operations, identifying areas for improvement in efficiency, quality, and cost-effectiveness.Gather and...

  • Business Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines TechTiera Corporation Full time

    Work setup: Thrice a week onsiteAs a Business AnalystInteracts extensively with system owners and users to understand business requirements.● Analyzes business requirements vis-à-vis existing processes and systems.● Prepares detailed functional/system specification documents for software applications.● Proposes optimized design and solutions for new...

  • Business Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines CDA Full time

    Position: Business AnalystLocation: Eastwood, Libis, Quezon CityWork Setup & Shift: Hybrid | Day shiftWhy Join Us?You'll have:Competitive Rewards: Above-market compensation, healthcare coverage from day one (including one or more dependents), paid time off with cash conversion, group life insurance, and performance bonusesCollaborative Spirit: A positive and...

  • Business Analyst

    3 days ago

    Quezon City, National Capital Region, Philippines UnifyCX Full time

    We are looking for a results-driven Business Analyst to support operational excellence in a BPO environment. The role focuses on analyzing business processes, contact center performance, and client requirements to drive efficiency, cost optimization, and service quality improvements.Job DescriptionAnalyze BPO operations (voice, non-voice, back-office) to...

  • Business Analyst

    3 days ago

    Quezon City, National Capital Region, Philippines Unify CX Full time

    We are looking for a results-driven Business Analyst to support operational excellence in a BPO environment. The role focuses on analyzing business processes, contact center performance, and client requirements to drive efficiency, cost optimization, and service quality improvements.Job DescriptionAnalyze BPO operations (voice, non-voice, back-office) to...

  • Business Analyst

    6 days ago

    Quezon City, National Capital Region, Philippines Goldplan Insurance Full time

    We are looking for aBusiness Analystwith 1 year of experience to support the finance function of an insurance company. The role involves financial data analysis, reporting, and supporting decision-making.Key ResponsibilitiesAnalyze insurance finance data (premiums, claims, profitability)Prepare financial reports and dashboardsSupport budgeting, forecasting,...

  • Business Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines Sourcefit Full time

    Position Summary The Business Analyst – Business Process Mapping & SOPs is responsible for documenting, analyzing, and improving business and procurement-related processes across the organization. This role focuses on end-to-end process mapping, SOP development, gap analysis, and change support to ensure operational consistency, efficiency, and...

  • Business Analyst I

    2 weeks ago

    Quezon City, National Capital Region, Philippines Global Payments Inc. Full time

    DescriptionPrimary Responsibilities/Objectives:Reporting Design and ImplementationCollect, analyze, & evaluate medium to complex qualitative data statistical analysis and present findings to best support the business needs.Develop, implement, and maintain report templates including automation, formatting and data presentation to ensure efficient and timely...

  • IT Business Analyst

    1 week ago

    Makati City, National Capital Region, Philippines weSource Management Consultancy Firm Full time

    We are looking for a IT Business Analyst for our bank client in MakatiSalary: up to 200kSet up: On siteA Business Analyst (BA) in the IT sector plays a crucial role in bridging the gap between technology and business objectives. Here's a typical job description for an IT Business Analyst:Job Summary:The IT Business Analyst is responsible for analyzing...

  • SENIOR BUSINESS ANALYST

    2 weeks ago

    Quezon City, National Capital Region, Philippines Dona Alejandra Inc. Full time

    JOB OPPORTUNITY: SENIOR BUSINESS ANALYST - Software DevelopmentLocation: Quezon City (Hybrid / On-Site Client Engagement)THE OPPORTUNITY Join a premier ICT solutions provider dedicated to modernizing the Philippine Government. At DAI, we don't just build software; we build the digital infrastructure that powers public service.We are seeking a Senior Business...