Collections Specialist

2 days ago

Quezon City, National Capital Region, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per year

The main responsibilities of a Customer Success Collections Specialist include:

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.

Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

DUTIES / RESPONSIBILITIES:


• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.


• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment


• Advise customers of necessary actions and strategies for debt repayment.


• Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or

to return merchandise.


• Confer with customers by telephone or in person to determine reasons for overdue payments and to review

the terms of sales, service, or credit contracts.


• Locate and monitor overdue accounts, using computers and a variety of automated systems.


• Answer customer questions regarding problems with their accounts.


• Record information about financial status of customers and status of collection efforts.


• Trace delinquent customers to new addresses by inquiring at post offices, telephone companies,

credit bureaus, or through the questioning of neighbors.


• Sort and file correspondence, and perform miscellaneous clerical duties such as

answering correspondence and writing reports.


• Address any and all service related issues that will be raised by the customer on the call.


• Assist other agents in processing payments or setting up payment plans for customers who contacted via Inbound Call or Chat

Qualifications:

  • At least 1 year Customer Service experience
  • Must be amenable to work from 4PM - 1 AM PH Time
  • Must be amenable to work on Hybrid Setup with office location at Quezon City
  • Excellent Communication Skills

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