Training Lead Associate
20 hours ago
Qualifications:
- Amenable to work onsite
- Must be at least College Level
- 1–3 years of relevant experience as a Voice & Accent Trainer or in a similar role within the BPO industry
- Strong understanding of training tools, coaching methods, and communication assessments
- Excellent interpersonal, facilitation, and feedback-giving skills
- Ability to identify training needs and design customized learning modules
Key Responsibilities:
- Conduct Voice & Accent training sessions to enhance pronunciation, tone, and fluency
- Deliver individual and group coaching for agents to improve client communication
- Evaluate live and recorded calls, providing actionable feedback
- Facilitate mock calls and role-playing exercises to simulate real customer scenarios
- Conduct TNA (Training Needs Analysis) for refresher programs
- Collaborate with cross-functional training teams to align communication standards
Job Type: Full-time
Pay: Up to Php60,000.00 per month
Willingness to travel:
- 100% (Preferred)
Work Location: In person
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