customer service representative

1 week ago

Manila, National Capital Region, Philippines MASTERFREIGHT EXPRESS PTY LTD Full time ₱420,000 - ₱540,000 per year

CUSTOMER SERVICE REPRESENTATIVE - FREIGHT & LOGISTICS

Masterfreight Express PTY LTD | Immediate Start Available

Masterfreight Express business overview

Leading Australian logistics business with 15+ years of service excellence in local and interstate transport, heavy cargo solutions, with nationwide delivery services. We're expanding our operations team in the Philippines to support our growing client base and further support our 24/7 service capabilities.

Position Overview

We are seeking experienced Customer Service people to join our Philippines OFFICE BASED team. This is an exceptional opportunity to work with a well-established logistics company offering stability, professional growth, and competitive compensation.

Key Responsibilities


• Fast response to email requests for ad hoc jobs


• Clear and fast communications to and from our supply partners


• Open 2-way communication with our drivers and subcontractors


• Resolve customer issues promptly while maintaining high satisfaction standards


• Maintain and update customer database with detailed follow-up communications


• Collaborate with operations team to ensure seamless freight coordination


• Ensure compliance with company service standards and delivery guarantees

Essential Requirements


• Minimum 2+ years of customer service experience


• Exceptional English communication skills (written and verbal)


• Previous experience in logistics, freight, or transport industry highly preferred


• Demonstrated problem-solving abilities and strong multitasking skills


• Proficiency in Microsoft Office and MS aligned databases


• Availability for immediate commencement


• Flexibility to work multiple shift options

What We Offer


• Competitive salary: PHP 35,000-45,000 per month


• Extensive training on our logistics operations and company systems


• Clear career advancement opportunities within our expanding international team


• Clean and friendly office environment with modern facilities and the latest software and equipment


• Long term employment with a financially stable and fast-growing organization

Application Process

Qualified candidates are encouraged to apply immediately as positions are filling rapidly.

Contact Information:

Email:

Phone:

Website:

To Apply: Please send your detailed CV and cover letter to with the subject line "Customer Service Application - Immediate Start"

Interviews will be conducted via video conference. Only shortlisted candidates will be contacted.

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