Customer Service Representative

The College of Long Term Care (CLTC) is an accredited educational institution dedicated to advancing the professional development of Licensed Vocational Nurses (LVNs), Licensed Practical Nurses (LPNs), and Registered Nurses (RNs). We provide high-quality certification and continuing education programs, including our distinguished Skin, Wound, and Ostomy course, designed to elevate standards of care across healthcare settings.

Position Summary
The Customer Service Representative (CSR)/ Exam Proctor serves as the primary point of contact for students and prospective enrollees, providing exceptional support and guidance regarding CLTC's certification programs and courses. This individual will manage incoming phone calls and email inquiries, proctor student examinations, and provide administrative and logistical support to the Corporate Nurse Educator. The ideal candidate is professional, detail-oriented, and dedicated to delivering outstanding service to learners and faculty alike. As a Customer Service Representative/ Exam Proctor, your essential duties & responsibilities include, but are not limited to:

Customer Service & Communication

• Respond promptly and professionally to phone calls, emails, and messages regarding program details, enrollment, schedules, and general inquiries.
• Provide accurate information and assist students with registration, certification requirements, and course logistics.
• Maintain a positive and service-oriented approach when interacting with students, faculty, and colleagues.

Exam Proctoring & Student Support

• Coordinate and proctor student exams, ensuring a secure, fair, and compliant testing environment.
• Verify student identification, monitor exam sessions, and document attendance and results as needed.
• Provide clear instructions and guidance to students prior to and during examinations.

Administrative & Program Support

• Assist the Corporate Nurse Educator with organizing and facilitating the Skin, Wound, and Ostomy course and related programs.
• Prepare course materials, manage student rosters, and coordinate logistics for virtual or in-person sessions.
• Maintain accurate records, reports, and databases in accordance with institutional standards.
• Support accreditation documentation and compliance efforts as required.

Qualifications And Skills

• High school diploma or equivalent required; associate degree preferred.
• Minimum of 1–2 years of customer service, administrative, or educational support experience.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer literacy.
• Ability to handle confidential information with professionalism and integrity.
• Experience working in an educational, healthcare, or certification environment preferred.
• Some flexibility may be required to support exam schedules or course sessions.

Key Competencies

• Customer-focused and empathetic approach.
• Ability to multitask and manage competing priorities.
• Reliable, punctual, and able to work independently or as part of a team.
• Professional demeanor with a commitment to supporting adult learners and healthcare
• professionals.
• Skilled Wound Care is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.
• This will be a full-time work from home position
• Must be willing to work the graveyard Shift - Will be working US hours
• This is an Independent contractor role

Pay

• $ USD per hour (depending on experience)