Service Desk Specialist – Cisco

6 days ago

Taguig, National Capital Region, Philippines Preferable - Crafting Careers Full time $40,000 - $60,000 per year

Job Description Job Title: Cisco L1 Service Desk Support

Role: Independent Contractor

Candidates should be in Philippines

Exp: 3-4yrs

Work From Office Location: 1634 Taguig Metro Manila

Fluent in Mandarin/ Korean/ Japanese ( Language Skills )

(Independent Contractor role)

a candidate who can confidently take on a leadership role, with strong expertise in Endpoint Management and hands-on scripting experience.

To meet the client's expectations for an L3 AEM role, candidates must have deeper technical exposure.

Company Overview

EIL Global is a dynamic IT service provider headquartered in Adelaide, Australia, with a strong presence across Asia Pacific and EMEA. We specialize in delivering cutting-edge IT solutions in desktops, servers, networks, and data center technologies. Our expertise spans the entire spectrum of IT infrastructure, with a focus on digital transformation through professional and managed services, AIOPS, AI-based workforce automation, and blockchain solutions.

Job Description

Cisco L1 Service Desk Support

Role: Independent Contractor

Candidates should be in Philippines

Exp: 3-4yrs

Work From Office Location: 1634 Taguig Metro Manila

Fluent in Mandarin/ Korean/ Japanese ( Language Skills )


• Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.


• Basic understanding of PC hardware set-up and configuration.


• Skilled in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.


• Basic knowledge of Active Directory, Messaging, User Profile Administration including Remote Troubleshooting, Installation and Uninstallation of applications etc. is a must.


• Should have worked as a Technical Support Executive / System or Network Administrator & acquired hands-on experience in the above areas in large & complex setups.


• Knowledge of Microsoft based operating systems with emphasis on Windows X (i.e. Win10, Win7)


• Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, MFD, Mobile & Tablets)


• Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.


• Good written and oral communications skills with clients and management as well as people skills.


• Ability to work with deadlines and complete tasks on-time.


• MCP and ITIL certification would be desirable but not mandatory


• Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),

Non-Technical

· Good Customer management skill,

· Good in oral and written communication

· Able to interact and work with customer at different levels.

· Self- Driven and result oriented.

· Really passionate about the work

· Local language knowledge is preferred

· Fluent in Mandarin/ Korean/ Japanese ( Language Skills )

· Studied/Worked in South Korea is plus.

· Be good at Read & Write in English.

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