Service Desk Specialist – Cisco

4 days ago


Taguig, National Capital Region, Philippines Preferable - Crafting Careers Full time $40,000 - $60,000 per year

Job Description Job Title: Cisco L1 Service Desk Support

Role: Independent Contractor

Candidates should be in Philippines

Exp: 3-4yrs

Work From Office Location: 1634 Taguig Metro Manila

Fluent in Mandarin/ Korean/ Japanese ( Language Skills )

(Independent Contractor role)

a candidate who can confidently take on a leadership role, with strong expertise in Endpoint Management and hands-on scripting experience.

To meet the client's expectations for an L3 AEM role, candidates must have deeper technical exposure.

Company Overview

EIL Global is a dynamic IT service provider headquartered in Adelaide, Australia, with a strong presence across Asia Pacific and EMEA. We specialize in delivering cutting-edge IT solutions in desktops, servers, networks, and data center technologies. Our expertise spans the entire spectrum of IT infrastructure, with a focus on digital transformation through professional and managed services, AIOPS, AI-based workforce automation, and blockchain solutions.

Job Description

Cisco L1 Service Desk Support

Role: Independent Contractor

Candidates should be in Philippines

Exp: 3-4yrs

Work From Office Location: 1634 Taguig Metro Manila

Fluent in Mandarin/ Korean/ Japanese ( Language Skills )


• Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.


• Basic understanding of PC hardware set-up and configuration.


• Skilled in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.


• Basic knowledge of Active Directory, Messaging, User Profile Administration including Remote Troubleshooting, Installation and Uninstallation of applications etc. is a must.


• Should have worked as a Technical Support Executive / System or Network Administrator & acquired hands-on experience in the above areas in large & complex setups.


• Knowledge of Microsoft based operating systems with emphasis on Windows X (i.e. Win10, Win7)


• Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, MFD, Mobile & Tablets)


• Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.


• Good written and oral communications skills with clients and management as well as people skills.


• Ability to work with deadlines and complete tasks on-time.


• MCP and ITIL certification would be desirable but not mandatory


• Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),

Non-Technical

· Good Customer management skill,

· Good in oral and written communication

· Able to interact and work with customer at different levels.

· Self- Driven and result oriented.

· Really passionate about the work

· Local language knowledge is preferred

· Fluent in Mandarin/ Korean/ Japanese ( Language Skills )

· Studied/Worked in South Korea is plus.

· Be good at Read & Write in English.



  • Taguig, National Capital Region, Philippines Eastvantage Full time ₱40,000 - ₱60,000 per year

    We're Hiring: Service Desk Analyst We are seeking a skilled and customer-focused Service Desk Analyst to provide exceptional technical support and resolve IT issues for our organization. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and experience in troubleshooting various technical systems to ensure smooth...


  • Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time $40,000 - $60,000 per year

    About the RoleThe Service Desk Engineer (L2) provides advanced technical support, resolving incidents beyond L1 capability. This role ensures timely resolution of complex IT issues, delivers high-quality customer service, and supports continuous improvement of IT processes and systems.Key ResponsibilitiesResolve escalated technical issues and perform...

  • CISCO Engineer

    4 days ago


    Taguig, National Capital Region, Philippines Philtech Full time ₱1,200,000 - ₱2,400,000 per year

    CISCO Engineer (VOIP)We are seeking a seasoned CISCO Engineer (VOIP) with a proven track record in supporting, implementing, and optimizing large-scale enterprise voice infrastructure. This individual will be highly business-oriented, committed to excellence, and skilled in delivering robust voice network solutions that align with organizational goals.The...


  • Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱400,000 - ₱450,000 per year

    About the RoleThe Service Desk Analyst provides advanced technical support, resolving incidents beyond L1 capability. This role ensures timely resolution of complex IT issues, delivers high-quality customer service, and supports continuous improvement of IT processes and systems.Key ResponsibilitiesResolve escalated technical issues and perform in-depth...

  • Account Manager

    4 days ago


    Taguig, National Capital Region, Philippines Cisco Full time $90,000 - $120,000 per year

    Account Managers in Cisco are the key contact for our customers. You will own and cultivate the relationships, building and driving the sales strategy and execution for the successful Public Sector group in Philippines.Meet the TeamOne Winning Team Engagement - Effectively facilitating joint initiatives with cross-functional teams (Services, Systems...


  • Taguig, National Capital Region, Philippines EIL Global Full time ₱1,200,000 - ₱2,400,000 per year

    Korean Or Japanese Cisco L1 Service Desk SupportRole: Independent ContractorCandidates should be in PhilippinesExp: 3-4yrsWork From Office Location:1634 Taguig Metro ManilaCompany DescriptionEIL Global Pty Ltd. is a global information and communications technology company, known for providing comprehensive, integrated Managed Services and Professional...


  • Taguig, National Capital Region, Philippines N&M Staffing Services Full time ₱900,000 - ₱1,200,000 per year

    About the roleJoin our dynamic team at N&M Staffing Services' as a Mandarin Service Desk professional. This full-time opportunity is based in Taguig City, Metro Manila, where you will play a crucial role in providing exceptional IT support and customer service to our valued clients.What you'll be doingRespond promptly to service desk inquiries and...

  • Account Executive

    4 weeks ago


    Taguig, National Capital Region, Philippines Cisco Systems, Inc. Full time

    Cisco's Collaboration Group focuses on crafting solutions that improve communication and teamwork within organizations. This includes unified communications that integrate voice, video, and data, as well as video and web conferencing tools like Webex for real-time meetings. They also provide teamwork endpoints, such as IP phones and video systems, along with...

  • IT Service Desk

    4 days ago


    Taguig, National Capital Region, Philippines Hexaware Technologies Phil. Branch Full time ₱900,000 - ₱1,200,000 per year

    The IT Service Desk Team Lead is responsible for overseeing the daily operations of the service desk team to ensure efficient and effective IT support delivery. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring high levels of customer satisfaction.Key Responsibilities:Supervise and lead the service desk...

  • IT Service Desk

    2 days ago


    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱37,300 - ₱44,900 per year

    URGENT HIRING FOR IT SERVICE DESK ONE DAY PROCESS START ASAP GET YOUR JO NOW APPLY NOWWORK ONSITE:MCKINLEY, TAGUIG CITYA. IT SERVICE DESK TEAM LEADOFFER AND BENEFITS:44,900 SALARY PACKAGE15% NIGHT DIFFERENTIALHMO DAY 1 PLUS 3 FREE DEPENDENTSLIFE INSURANCEANNUAL INCREASEPERFORMANCE-BASED INCENTIVEOTHER BENEFITS WILL BE DISCUSSED UPON JOB OFFERMINIMUM...