Technical Service Engineer

2 days ago

Pasig, National Capital Region, Philippines Versatech International Full time $30,000 - $50,000 per year

Job Description:

  • Take ownership of customer issues reported and see problems through to resolution.

  • Using various strategies and tools to provide effective solutions to customers' concerns.

  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.

  • Provide prompt and accurate feedback to customers.

  • Prepare accurate and timely reports.

  • Providing recommendations about new features and product improvements.

Skills and Qualifications:

  • BS degree in Information Technology, Computer Science or equivalent.

  • In-depth knowledge in the AV products, preferably Bose, LG, Samsung, Logitech, Aten, Kramer, Panduit/ Atlona.

  • Proven working experience as Technical Service Engineer.

  • Detail oriented, meticulous and highly organize.

  • Preferably has NC II Certified (National Certificate)

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