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Technical Service Supervisor

2 weeks ago

Pasig, National Capital Region, Philippines Power Mac Center Full time $104,000 - $130,878 per year

As a key member of our Technical Services Team at Prestige Interactive OPC, you will play a vital role in supporting both field and office-based operations. Your responsibilities will ensure the reliability, efficiency, and innovation of our technical systems and services across various sites, including malls and regional locations.

Key Responsibilities:

  • Perform asset servicing and repairs for both office-based and field-deployed equipment.
  • Provide technical support to mall operations and other service locations.
  • Create clear and accurate technical documentation and reports.
  • Supervise the technical team, including scheduling, task delegation, and deployment.
  • Act as the technical liaison between operations and service teams to ensure seamless communication.
  • Coordinate with Regional Technical Service Engineers to align service standards and execution.
  • Support supplier coordination for timely delivery and service-related collaboration.
Qualifications:
  • Graduate of a technical-related course, preferably in Computer Technology, Information Technology, Instrumentation Technology, or Computer and Electronics Engineering.
  • Minimum of 5 years of relevant experience in a technical, engineering, or IT-related field.
  • Strong understanding of IoT systems and power control technologies.
  • Proficient in conventional and wave soldering techniques.
  • Skilled in troubleshooting and diagnosing computer and electronic hardware issues.
  • Basic knowledge of electrical systems and safety practices.
  • Proficient in Microsoft Office and Google Workspace tools.
  • Highly organized, detail-oriented, and capable of working independently or in a team.
  • Strong technical writing abilities for documentation and reporting.
  • Background in computer network management and LED system technologies is a plus.
  • Demonstrates a customer service-oriented mindset with strong communication skills.