
Customer Service Assistant
2 days ago
Job Description: Customer Service Representative
Position Overview
We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team on a project-based contract for three (3) months. The CSR will serve as the primary point of contact for customers, handling inquiries, providing technical and administrative support, and ensuring a seamless customer experience. This role requires excellent communication skills, problem-solving ability, and a commitment to delivering outstanding service throughout the duration of the project.
Key Responsibilities
Customer Interaction
- Engage with customers through phone, email, and in-person communication.
- Confirm customer orders and verify delivery addresses in Billease for device purchases.
- Troubleshoot customer concerns, provide accurate repair estimates, and schedule service appointments.
- Ensure a positive customer experience by addressing concerns promptly and offering clear solutions.
Technical Support
- Provide basic troubleshooting assistance for customer issues.
- Clearly explain repair processes, timelines, and service steps to customers.
- Collaborate with technicians to resolve technical concerns and ensure customer satisfaction.
Inventory Management
- Manage and monitor customer orders and related inventory.
- Track stock levels, ensure parts availability, and assist in updating inventory records.
- Support smooth operations by coordinating timely access to parts and devices.
Administrative Tasks
- Perform accurate data entry and maintain up-to-date customer records.
- Prepare service reports and support other office-related administrative tasks.
- Assist with documentation to ensure compliance with internal processes.
Qualifications
Education
- At least two (2) years of college education or an equivalent combination of work experience and education.
Experience
- 1–2 years of customer service experience, preferably in a technical or service-related industry.
Skills & Competencies
- Technical Skills: Basic troubleshooting knowledge; ability to learn technical systems quickly.
- Communication: Strong verbal and written communication skills; ability to explain technical processes in simple terms.
- Problem-Solving: Analytical thinking with the ability to identify issues and provide effective solutions.
- Organization: Strong multitasking ability, prioritization, and attention to detail in a fast-paced environment.
- Customer Service Mindset: Professional, patient, and customer-oriented approach.
- Computer Proficiency: Familiarity with Microsoft Office, Google Suite, and the ability to learn internal systems.
- Collaboration: Team-oriented attitude with the ability to support colleagues.
Preferred but Not Required
- Experience with inventory management systems or technical support.
- Familiarity with industry-specific products and services.
Job Type: Fixed term
Contract length: 3 months
Pay: Php25, Php30,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Promotion to permanent employee
Work Location: In person
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