Customer Service Representative

4 hours ago

Taguig, National Capital Region, Philippines First Source Solutions Limited Full time ₱250,000 - ₱400,000 per year

This is an entry-level role, ideal for those eager to start a career in healthcare and dental care. As a CSR, you will be the first point of contact for patients, assisting with appointment scheduling, inquiries, and providing essential support related to dental services. This position offers the opportunity to develop communication, problem-solving, and customer service skills in a fast-paced, patient-centered environment. If you are passionate about helping others and delivering top-notch service, we'd love to hear from you

As a CSR in Dental Services, you will play a key role in assisting our patients with their inquiries, appointment scheduling, and ensuring they receive the highest level of care and support. This is an excellent opportunity to start your career in the dental and healthcare field with a supportive team and growth potential.

Key Responsibilities:

  • Customer Support: Handle inbound and outbound calls/emails from patients, answering questions regarding dental services, treatments, and appointments.
  • Appointment Scheduling: Assist patients in booking, rescheduling, or confirming appointments with dental professionals.
  • Patient Information Management: Accurately input and maintain patient records in our system.
  • Billing & Insurance: Assist with basic billing inquiries, verifying patient insurance information, and processing payments.
  • Product & Service Knowledge: Provide accurate information regarding the clinic's dental services, treatments, and products.
  • Problem Solving: Address patient concerns with empathy and professionalism, escalating issues as needed.
  • Team Collaboration: Work closely with other departments (dental team, administration) to ensure smooth service delivery and patient satisfaction.

Qualifications:

  • Education: High School Graduate / College Level or Graduate (preferred).
  • Experience: No prior experience required. Fresh graduates are encouraged to apply.

  • Skills:

  • Strong communication skills (oral and written).

  • Basic computer skills (MS Office, CRM systems is a plus).
  • Ability to multitask in a fast-paced environment.
  • Positive attitude and willingness to learn.
  • Customer-Centric: A passion for helping people and providing excellent customer service.
  • Preferred: Some experience in a healthcare, dental, or customer service-related role, trainable and has an open personality to learning a new line of business.

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