Customer Service Assistant
2 weeks ago
Job Summary
Handles and resolves basic phone and e-mail inquiries, requests and complaints of both external and internal clients on the bank's products and services particularly on online banking (MBOS), cash management products, DPU/MCC and trade transactions.
Specific Duties & Responsibilities
Handles basic phone and e-mail inquiries and requests on bank's products and services particularly on online banking (MBOS), cash management products, DPU/MCC and trade transactions.
Handles efficiently all customer complaints and feedback and provide suggestions on improvement of current process.
Handles customer in courteous, friendly, and professional manner as integrated with Metrobank's core competencies.
Escalates right away client issues/concerns that need supervisor's assessment and final disposition.
Accomplishes daily, weekly and monthly assigned tasks and other offline duties (outside calls/email functions).
Ensures close coordination with other internal units (ITBG units, branches, BRAD, etc) to complete investigation items of client's concerns.
Maintains position of accountability in adherence to keeping corporate documents/information with outmost care and confidentiality.
Observes proper documentation of client's inquiry, request and/or complaint.
Works efficiently to ensure that agreed KRA (volume, TAT, and quality) is achieved all the time.
Performs other related functions that may be assigned from time to time.
Qualifications:
- Minimum of a Bachelor's degree in any Business related or Accounting field. Open for Fresh Graduates.
- Ability to multitask with strong organizational & analytical skills
- Excellent communication skills
Other Details:
Unit:Institutional Transaction Banking Group | Client Services Division | Customer Care Team
Location: Metrobank - The Shops, BGC
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