Customer Service Manager

1 week ago

Taguig, National Capital Region, Philippines ADI Group Full time ₱1,200,000 - ₱3,600,000 per year


About this role: We are seeking a Customer Service Manager...

In this role, you will:

  • Manage and develop a team of Customer Service Representatives who provide low to
  • moderately complex customer support, and engage key stakeholders and business
  • partners associated with customer service
  • Identify and recommend products for customer service and productivity standards and
  • goals, growth opportunities, and risk control development
  • Make decisions and resolve issues regarding escalated customer inquiries to meet
  • business objectives
  • Interpret and develop standards and goals for customer service
  • Collaborate and consult with more experienced management, internal partners,
  • relationship managers, and colleagues to ensure customer satisfaction
  • Interact directly with external customers
  • Manage allocation of people and financial resources for customer service
  • Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

  • 4+ years of Customer Service, Financial Services or Contact Center experience, or
  • equivalent demonstrated through one or a combination of the following: work experience,
  • training, military experience, education
  • 2+ years of leadership experience

Desired Qualifications:

  • Proficient in Microsoft Office

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