Customer Service Manager

3 days ago

Taguig, National Capital Region, Philippines ADI Group Full time ₱2,000,000 - ₱2,500,000 per year


About this role: We are seeking a Customer Service Manager...

In this role, you will:

  • Manage and develop a team of Customer Service Representatives who provide low to
  • moderately complex customer support, and engage key stakeholders and business
  • partners associated with customer service
  • Identify and recommend products for customer service and productivity standards and
  • goals, growth opportunities, and risk control development
  • Make decisions and resolve issues regarding escalated customer inquiries to meet
  • business objectives
  • Interpret and develop standards and goals for customer service
  • Collaborate and consult with more experienced management, internal partners,
  • relationship managers, and colleagues to ensure customer satisfaction
  • Interact directly with external customers
  • Manage allocation of people and financial resources for customer service
  • Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

  • 4+ years of Customer Service, Financial Services or Contact Center experience, or
  • equivalent demonstrated through one or a combination of the following: work experience,
  • training, military experience, education
  • 2+ years of leadership experience

Desired Qualifications:

  • Proficient in Microsoft Office

  • Customer Service Associate

    1 week ago

    Taguig, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time ₱200,000 - ₱250,000 per year

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...

  • Customer Service Associate

    6 days ago

    Taguig, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time ₱180,000 - ₱250,000 per year

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...

  • Customer Service Representative

    3 days ago

    Taguig, National Capital Region, Philippines Canon Business Service Centre (PHL) Full time

    Essential DutiesProcessing of all Order type and for all ChannelsProvide centralized support for the Sales force with the key objective of ensuring all business conducted by the Sales force is project managed through to completion, efficiently and quickly as possible, whilst complying with company-, contract- and legal requirements.Ensure the customer has a...

  • Customer Service Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines SkinStation Full time ₱540,000 - ₱900,000 per year

    Handles the overall customer service department.Attends customer complaints professionally.Coordinates with other departments pertaining to customer concerns.Personally set-up the department based on the consumer demands strategically.Job Types: Full-time, PermanentPay: Php45, Php75,000.00 per monthBenefits:FlextimePaid trainingPay raiseWork Location: In...

  • Customer Service Center Manager

    3 days ago

    Taguig, National Capital Region, Philippines WTW Full time ₱1,200,000 - ₱2,400,000 per year

    DescriptionThe RoleCollaborate with U.S. based Service Center Manager to support ongoing client relationship, requirements and resolve escalated client issues as neededWork with U.S. based Service Center Manager to provide reporting and trend information to clients, make recommendations to clients to improve service and efficienciesConsult internally with...

  • Customer Service Center Manager

    3 days ago

    Taguig, National Capital Region, Philippines Willis Towers Watson Full time

    The RoleCollaborate with U.S. based Service Center Manager to support ongoing client relationship, requirements and resolve escalated client issues as neededWork with U.S. based Service Center Manager to provide reporting and trend information to clients, make recommendations to clients to improve service and efficienciesConsult internally with other WTW...

  • Customer Service Center Manager

    3 days ago

    Taguig, National Capital Region, Philippines WTW Full time

    DescriptionThe RoleCollaborate with U.S. based Service Center Manager to support ongoing client relationship, requirements and resolve escalated client issues as neededWork with U.S. based Service Center Manager to provide reporting and trend information to clients, make recommendations to clients to improve service and efficienciesConsult internally with...

  • Customer Service

    1 week ago

    Taguig, National Capital Region, Philippines Wise Sea IT Consulting Solution OPC Full time ₱200,000 - ₱250,000 per year

    About the role We are seeking a talented and dedicated Customer Service professional to join our dynamic team at Wise Sea IT Consulting Solution OPC. As a Customer Service representative, you will be responsible for providing exceptional support and assistance to our valued clients. This is a full-time position based in Taguig City, Metro Manila.What you'll...

  • Customer Service

    3 days ago

    Taguig, National Capital Region, Philippines Fun Hann Mart Full time ₱150,000 - ₱250,000 per year

    About the role Become a vital part of the customer experience team at Fun Hann Mart', a leading retailer in the Philippines. As a Customer Service - Admin, you will be responsible for providing exceptional administrative support and front-line customer service to ensure our shoppers have a seamless and enjoyable experience. This is a full-time role based in...

  • Customer Service Representative

    6 days ago

    Taguig, National Capital Region, Philippines Prime@Technology Specialists, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job Description:Job Summary: As a Customer Service Representative at SunLoan, you will be the face of our company, delivering exceptional service and support to our customers. You will assist clients with inquiries regarding our loan products, address their concerns, and ensure a positive experience throughout their lending journey.Manage a high volume of...