Customer Service

1 day ago

Taguig, National Capital Region, Philippines Wise Sea IT Consulting Solution OPC Full time ₱200,000 - ₱250,000 per year

About the role

We are seeking a talented and dedicated Customer Service professional to join our dynamic team at Wise Sea IT Consulting Solution OPC. As a Customer Service representative, you will be responsible for providing exceptional support and assistance to our valued clients. This is a full-time position based in Taguig City, Metro Manila.

What you'll be doing

  1. Handling inbound customer inquiries and requests via phone, email, and chat
  2. Providing prompt, courteous, and effective customer service to address and resolve customer issues
  3. Documenting customer interactions and maintaining accurate records in our customer database
  4. Identifying trends and patterns in customer feedback to improve our products and services
  5. Collaborating with cross-functional teams to ensure seamless customer experiences
  6. Continuously expanding your knowledge and skills to better assist our customers

What we're looking for

  1. Excellent communication and interpersonal skills, with the ability to listen actively and respond empathetically
  2. Strong problem-solving and critical-thinking abilities to effectively address customer inquiries and concerns
  3. Proficiency in using customer service software and tools, such as CRM and contact centre applications
  4. Familiarity with the call centre and customer service industry, particularly in the IT consulting and solutions sector
  5. Ability to work in a fast-paced, dynamic environment and adapt to changing customer needs
  6. Commitment to delivering exceptional customer service and a desire to contribute to the growth and success of the company

What we offer

At Wise Sea IT Consulting Solution OPC, we are committed to creating a supportive and rewarding work environment for our employees. We offer competitive compensation, opportunities for career development, and a range of benefits, including:

  1. Comprehensive medical and dental insurance
  2. Generous paid time off and holiday leave
  3. Ongoing training and development programs
  4. Collaborative and inclusive company culture
  5. Opportunities for advancement and growth within the organization

About us

Wise Sea IT Consulting Solution OPC is a leading provider of innovative IT consulting and solutions. We specialize in helping our clients navigate the ever-changing technological landscape, providing them with the tools and expertise they need to succeed. Our team of dedicated professionals is passionate about delivering exceptional service and driving the success of our clients.

If you are excited about the prospect of joining our team and making a meaningful contribution to our customers' experiences, we encourage you to apply now.

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